Horrendous Cable Speed In Christchurch

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Paul1977

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#150426 22-Jul-2014 12:27

Hi,

My girlfriends work place is on Cable in Christchurch, and the speed they are getting is horrendous. Speedtest to Vodafone server shows 3.5 Mbps down and about 256Kbps up.

They have contacted Vodafone who are giving them the old "reboot the modem" and then when that didn't work "speedtests are not very accurate".

Now this is in a hair salon and none of them are very tech savvy, and they don't have the time to spend talking to first level support who don't seem to be able to sort the issue.

It seems pretty clear to me that that they are either on an old grandfathered plan with slow speed caps, or they have been provisioned incorrectly - but they are not getting anywhere with the help desk.

Are there any Vodafone employees who can check this out for me if I provide the account number?

Thanks

Home: Work:
Home Work

NikT

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#1093634 22-Jul-2014 12:46

Hi Paul,

The business team on 0508 555 500 really are the best folks to have a word with - different systems & access to residential. I can see if I can arrange a callback for them if you like.

Cheers,

- Nik

Product Manager @ PB Tech

Smartphones @ PB Tech | Headphones @ PB Tech

Paul1977

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#1093648 22-Jul-2014 12:51

NikT: Hi Paul,

The business team on 0508 555 500 really are the best folks to have a word with - different systems & access to residential. I can see if I can arrange a callback for them if you like.

Cheers,

- Nik

They have an open ticket, and they were going to try to get them to phone me to talk to - so just waiting ATM. I guess I was just hoping someone might be able to have a look in your systems at the provisioning.

freitasm

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#1093649 22-Jul-2014 12:54

Is this test done over WiFi or ethernet?

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Paul1977

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#1093651 22-Jul-2014 12:56

Ethernet

sbiddle

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#1093654 22-Jul-2014 12:58

They're likely to be on an old business plan. The bill would probably confirm this.

Paul1977

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#1093671 22-Jul-2014 13:05

sbiddle: They're likely to be on an old business plan. The bill would probably confirm this.

That's what I would have thought, but I would have hoped the helpdesk would see this straight away. I told them to ask the help desk to confirm what plan they are on and what speeds they should expect - but the information hasn't trickled back to me yet. They are under the impression the plan had been upgraded some time ago. I don't have access to bills etc as I'm just trying help them out since they are all slightly tech illiterate.