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Rickles

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#150530 25-Jul-2014 16:49
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I'm getting an upgrade from the old TC Lightspeed cable (15mbps) to the Ultra-fast 50 (50mbps) next week, which requires a swap out of modems ... the Motorola SURFBoard for the Cisco unit.

Presumably this is just a straight swap and I retain my current IP address etc, but for some reason Vodafone want to send a technician to do this ... are there other requirements I should look out for?

R.

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NikT
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  #1095754 25-Jul-2014 16:54
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It's usually a straight swapout, the tech needs to have the provisioning team load the Cisco DPC3008's MAC address against your account + have the speeds upgraded to 50Mbps, as well as make sure it's working once in place. Signal strength also needs to be tested to make sure you'll receive the higher DOCSIS3.0 speeds. IP address remains the same. :)




Product Manager @ PB Tech

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