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Diego

17 posts

Geek


#154714 5-Nov-2014 11:03
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I changed my plan from Telstra clear's Lightspeed 60G to Vodafone's UFB 50 Cable, a couple of nights ago.
I was promised 3x faster speed by the sales person, that's why I moved. (and it being unlimited)

I heard from a couple of my friends that the Unlimited UFB Speed is horribly slow, and I asked the sales person about this and whether I should use the 80Gb plan instead of the unlimited one. He kept re-assuring me that the speed would be 3x times faster than my current plan.

So long story short, I decided to check the speed on my Lightspeed 60G (the night before I switch) and it was showing 13 Mbit Download ; 2 Mbit upload and 13ms Ping.

Yesterday I Jumped on the net to check the speed. and it was way slower. you tube video stutters on HD (it was smooth before)
so I checked the speed. and it was showing 1.5 Mbit Download ; 2 Mbit Upload

Test time, method and server are identical with my previous test! (I live in Christchurch, if that helps)

Could anybody please advise me on what is going on?
why is it my speed dropped considerably when I was promised 3x faster speed.



Cheers




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Diego

17 posts

Geek


  #1172365 10-Nov-2014 19:07
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OK so it is solved!laughing

@nikT said he would ask someone in the department about my problem. And it could very well be that he did it that day and that person took action and fixed my problem.

because on Saturday Someone from VF rang me and talked to me about:
1.my speed problem,  
2.to explain about my new connection and
3.about making an appointment to install a new Modem.

for number 1. I asked her what could cause the speed drop. and her answer was that the sales person somehow put my new plan wrong in the system so it causes kind of a miss communication between my end and VF's End. (and it has been sorted now).
Admittedly, I did not check speed on firday night because I had an appointment, but the speed on Saturday was back to normal (even on day and evening time where the speed drop usually happened)

number 2 & 3. she explained that after the new modem is installed I would get a faster speed. (just like nikT said in previous post).
Havent heard back about when that is gonna happen. but I will wait until tomorrow before txting her again. (oh yeah she gave me her number to txt if anything went wrong or if I have any queries)

all in all I am A happy Customer. Very good customer service both on Geek ZOne & Via official VF community /website / online. Need  to work on the hold time for the 0508 number though, the fastest time for me was 25 minutes and the longest was 59 minutes before I finally hung up

So Thank you everybody for the info, advice & tips.

Much Appreciated.



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