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Kumarstoo

12 posts

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#154720 5-Nov-2014 15:48
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WXC is clearly not keen on helping people.  I mean Open VFX should be a no brainer however when I try to activate it on a HG659 from Vodafone - Vodafone have been extremely kind and helpful and nothing is blocked from their end and htier VOIP services work on the FXS port - nothing happens and the OPEN VFX number remains offline.

I have spoken several times to WXC and even offered to buy their MP264 Audiocodes Residential Gateway just so I can use the voice ports for VFX services  they are unwilling to cooperate in any manner.

The basic information supplied to activate the OPEN VFX is not enough and I am told by WXC that they have many cleints using this servcie with no issues. When I ask them if they know of customers who have UFB from Vodafone or Spark using the OPEN VFX they cannot tell.

How difficult can setting up OPEN VFX be?

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grudge
266 posts

Ultimate Geek
+1 received by user: 26


  #1172154 10-Nov-2014 12:16
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Hi Kumar,

Thought I'd pitch in on this one, as i see you were dealing with our Helpdesk last week regarding the issues you are having.

I can see that initially the auth details entered on your device had a 0 instead of a O so this was failing to register because the credentials entered were incorrect.

Once this was sorted out with our Helpdesk, we can see your device registering ok but it doesn't seem to hold on to the registration, this is why your outbound calls are working but not the inbound ones.

I can also see that you are sending us the following in your REGISTER :
Contact: <sip:0xxxxxxxxx@sip.2talk.co.nz

This should not be set to sip.2talk.co.nz but to pan.wxnz.net instead.

So without being able to test your specific unit the Netcomm NF4V, I would assume that the following settings should do the trick :

Found these using the emulator found here not sure if this is the same menus you have = http://emulators.netcomm.com.au/NF4V/Resources/main.html

Voice - Basic Setting :

https://i.imgur.com/S4D3riz.png

Voice - Advanced Setting :

https://i.imgur.com/M1zqCSm.png


As you can see there's a lot of settings to be set, which is why, unless you have previous experience with VoIP we recommend using a managed service so that you avoid these sort of issues.

Hope this helps,
Andrei.

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