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Forums › One NZ (including Farmside) › Excessive Vodafone Support call waiting times 75 mins and then i have to wait an hour for a callback

i4n

i4n

43 posts

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#157371 28-Nov-2014 21:22
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Why cant a phone company

a) pick up a phone call from one of their customers in a reasonable time frame.
b) route the call from a phone on their netword to an operator who can actually access the accounts and details of that customer.

Started getting ping timeouts to 8.8.8.8.

http://wellington.speedtest.vodafone.co.nz/ was showing over 100 down 10 up, so unlikely to be a problem with my line. 

But why why cant a phone company answer a phone in under an hour???

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Talkiet
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  #1185184 28-Nov-2014 22:15
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Sounds like the problem occurred with a server first, then he replicated the issue with 8.8.8.8 (which SHOULD be in Australia for a NZ user)... It's _highly_ unlikely that the google anycast server is in the same place as the server being remoted to...

packet loss or variable latency will be independent of whatever DNS servers are being used for name resolution - so that's not a material issue in this case.

I'm _ALL_ for making people give accurate information to troubleshoot issues, but so far, on balance, this sounds (and I have no inside knowledge) like a genuine issue not related to this individual customer access.

Cheers - N




Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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