So my flatmates and I have moved flat, we decided that we needed more speed. With no Fibre, our options were limited to either VDSL or Cable. We chose Cable, which meant Vodafone. The speeds have been great, (100mbps) but the ping to Oceanic (AU) Smite servers is around 220ms, where it was normally 60ms on Snap! ADSL.
I sent a tracert to Vodafone and they did reply promptly and professionally saying that they would fix it within five days.
After the five days was up with no improvements, I contacted them again.

The guy said something along the lines of, "The current route though Hong Kong is the only route we can provide as we can't get cooperation out of [insert name here]. So I can't give you a date as to if/when we can fix it, this is basically just waiting for them, it comes down to politics."

I suspect that I misunderstood parts of what he was saying.

So I was hoping that someone here, maybe even from Vodafone, might be able to give me a better summary or more information in writing.
Is it possible that this just won't get fixed at all? Plus if it's going to take close to a year we might as well change ISP now.
Is it really that difficult to form an alternative route? Is it just expensive? I haven't done enough network related stuff to know.
Because Hong Kong seems kinda extreme.... Especially when west coast US servers had 170ms on Snap!
This is kinda "our" game here, we all play Smite, we've been playing for years and really don't want to have to sacrifice speeds to be able to play competitively.

Cheers.


Tracing route to sau-17a50-or.servercontrol.com.au [27.50.72.181]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms NAS [192.168.20.1]
2 * * * Request timed out.
3 14 ms 10 ms 12 ms lo0.internet.ivpn.pe15.telstraclear.net [218.101.61.30]
4 19 ms 18 ms 26 ms ie2-g-0-0-0.telstraclear.net [203.98.50.2]
5 22 ms 18 ms 34 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
6 21 ms 20 ms 14 ms unknown.telstraglobal.net [134.159.174.41]
7 170 ms 147 ms 145 ms 202.84.142.114
8 144 ms 145 ms 143 ms i-0-4-0-0.tlot02.bi.telstraglobal.net [202.84.251.238]
9 143 ms 143 ms 145 ms gtt-peer.tlot02.pr.telstraglobal.net [134.159.61.98]
10 143 ms 143 ms 144 ms giglinx-gw.ip4.gtt.net [199.229.229.10]
11 142 ms 148 ms 143 ms 192.184.12.13
12 185 ms 177 ms 176 ms 208.64.123.97
13 179 ms 181 ms 185 ms 221.121.137.7
14 184 ms 183 ms 184 ms sau-17a50-or.servercontrol.com.au [27.50.72.181]