Anyone know how to bypass the vf long waiting times in call centre to find out status of my ufb installation? Been waiting over a week now and no updates.
johnr: If it's related to the DM you sent me about closing down an account up to 30 days notice is required, Accounts are closed on Bill cycle dates this is covered in the terms and conditions
Thanks this issue is now resolved. The previous CSR had not logged it properly on the system. The one I spoke to today has now updated it (my account had not been marked to be closed after my first call).
Maybe marked closed but the official close down date will be start of next month, Glad it's sorted
Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly
to your computer or smartphone by using a feed reader.
