Customer Retention Vodafone

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Customer Retention Vodafone

Jamie1990

48 posts

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#195320 15-Apr-2016 13:21

Ok,

I need to talk to someone in the know and is very helpful in the Customer Retention department regarding contracts with Vodafone etc,

can anyone please advise who I should talk with who isn't in the Phillipines

Thanks

Jamie

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michaelmurfy

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#1533570 15-Apr-2016 14:25

Since JohnR is no-longer with us I'd recommend doing this.

1) Read this: http://pages.bigpipe.co.nz/how-to-switch-isps-without-ruining-everything/

2) Use this link to sign up to BigPipe - it'll give you $20 extra: Clicky.

3) Buy their $99 router also - it is pretty good. When UFB is installed phone Vodafone and tell them you're leaving, send them flowers, do whatever because honestly you're better off with somebody else.

Whilst this sounds like relationship advice (and it kinda is) signing up with BigPipe will ensure that you're with a competent ISP, you've likely seen them around here, they're very helpful and a great all-around ISP.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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quickymart

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#1533708 15-Apr-2016 20:00

Yes, fibre is good, but you don't seem to understand that you're best to not have it with Vodafone. Disregard the information you were told as it is incorrect and you can't do it - you're wasting your time trying to find "the truth" - that is the truth; cable to fibre is not an upgrade option with Vodafone. Assuming your Vodafone contract is finished, I recommend that you move on and look for another provider. You will save yourself a lot of headaches.

freitasm

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#1533955 16-Apr-2016 14:20

If you are with cable then signing up with another provider for fibre should not close your Vodafone account.

Once fibre is working, call Vodafone and close the account.