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demdix

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#205087 29-Oct-2016 09:10
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New topic for users that have signed up for a new vodafone plan and have been cut off over the weekend.

 

 

 

My situation: I was on a 100/10 plan, rang up on Thursday to change to a new 200/20 plan, had a great experience with Vodafone over the phone.  Faster speeds, less money so I was happy.   Downer rang to book in install on Monday shortly after I ordered new service.

 

 

 

Then last night some time (probably midnight) I was cut off.

 

 

 

This morning I have reset everything, I have a Cisco modem and all lights are on.

 

 

 

Tried setting my WAN interface to tagged VLAN 10 to see if this fixed it... (didn't)   Tried changing to DHCP from static as well.. didn't make a difference.

 

 

 

The offer of Vodafone mobile data is useless to me as none of us have Vodafone phones..

 

 

 

I pity the poor helpdesk person that is going to get the call from my wife shortly!!!


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DavidVF
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  #1660319 29-Oct-2016 10:47
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morat:

 

freitasm: Apparently this has been escalated for everyone affected now.

 

 

 

Yes. Yes it has :)

 

 

 

Can anyone following this thread who's currently affected please PM me with your Modem MAC and/or account number

 

 

 

 

Let's try this again (I forgot I was VF verified on this account, not my personal one).

 

 

 

Anyway; can those affected please PM me on this account, instead.

 

 

 

Cheers

 

David (aka morat)




DavidVF
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  #1660339 29-Oct-2016 11:58
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So people know; we're in the process of rolling out a mass fix. It's being slowed down somewhat by needing to manually check the change file to make sure we're not going to roll back anyone who has been _actually_ migrated onto the D3.1 product completely.

 

 

 

Anyone who's still broken; please feel free to PM me your MAC (and account number, if you know it).

 

 

 

Cheers

 

David


freitasm
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  #1660817 30-Oct-2016 11:07
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aussiekiwiguy:

 

 

 

If it's still down by tonight I will have to buy extra mobile data and I will minus that off any future bills Vodafone sends me unless they agree to pay for it and avoid a whole drama *winky face*

 

 

If anyone is still down after contacting DavidVF please do not buy mobile data. If you are with Vodafone make sure to ask for your mobile data free as per this thread.





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