I ordered a product [more details can be given if it's relevant] on the Vodafone online shop; and after a short delay, got a confirmation email.

The email said they'd be back in touch once my order had been "processed".  It's been over 3 days.  Surely that can't be normal?  Can it ??

[And yes, I tried going into a shop to query expectations - gave up waiting to talk to a person after a reasonable period.  Tried ringing the 0800 number for the online store to talk to a person - gave up waiting after what was probably a very unreasonable period, but felt like ages!  Does Vodafone actually want to SELL stuff????  <end of rant>]