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antoniosk

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#233359 13-Apr-2018 09:33
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Just received (link not yet on Commerce Commission website):

 

Commission lays charges against Vodafone for its FibreX broadband advertising
The Commerce Commission has laid 27 charges under the Fair Trading Act against Vodafone New Zealand Limited (Vodafone) for engaging in false and misleading conduct in relation to its FibreX broadband service.

The charges were filed in the Auckland District Court and relate to conduct in the three regions where FibreX is offered (Wellington, Christchurch and Kapiti), between 26 October 2016 and 28 March 2018.

The Commission alleges that by naming its broadband service “FibreX”, along with its advertising of FibreX on billboards, radio, in-store, online and in direct-marketing, Vodafone misled consumers into thinking that FibreX was a full fibre-optic broadband service (like those services delivered over the Government-subsidised Ultra-Fast Broadband network), when it is not.

The Commission also alleges that Vodafone’s website misled consumers about the options of broadband services (including full fibre-optic broadband) available at their addresses.

As this case is before the Court, the Commission cannot comment further at this time. This matter will be called in the Auckland District Court for the first time on 22 May 2018.

Background
FibreX is a broadband service delivered over Vodafone’s hybrid fibre-coaxial (HFC) network. The HFC network uses both fibre-optic and copper cabling to deliver broadband to consumers’ homes.

By comparison, full fibre-optic broadband services are delivered over the Government-subsidised Ultra-Fast Broadband network which only uses fibre-optic cabling to deliver broadband to consumers’ homes

 

 





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freitasm
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  #1995215 13-Apr-2018 09:36
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Good.





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antoniosk

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  #1995229 13-Apr-2018 09:52
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trig42:

 

Good on them. I kinda hope Vodafone get slapped with a massive fine. It is so misleading.

 


What did they think was going to happen when the marketing team came up with this name?

 

FibreX, Like Fibre, but not.

 

 

"between 26 October 2016 and 28 March 2018"

 

Or, 18 months of sales. hopefully enough to pay for investment in cable, and the fine that's coming....





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shrub
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  #1995526 13-Apr-2018 14:32
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gaddman:

 

gbwelly:

 

shrub:Great news. I was one of the first people to get gigabit FibreX and I can tell you its not even close to gigabit Fibre.

 

In what way? Always slower, or suffering during congestion?

 

 

Yeah, also curious on that. We've done a lot of testing ourselves, plus there's independent testing, which shows the performance is comparable. Note that there isn't any congestion on the network - it's pretty lightly loaded at the moment.

 

 

Ping was 15-20 higher everywhere

 

Download speed while yes you can hit 940mbps to vodafone servers good luck getting anymore that 100mbps outside of that.

 

Upload same issue as download

 

Random drop outs that the helpdesk could see but did nothing about.

 

Youtube and facebook videos stalling/buffering

 

They would not accept a fault unless I was using their router.

 

The router provided crashed with any more than 10 devices so I had to do testing for them with 1 device attached.(Not real world)

 

My issues went on and on.

 

I have been with orcon gigabit fibre for 9 months now and have had no issues.




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  #1995556 13-Apr-2018 15:05
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A friend of mine has FibreX, she thought she had fibre broadband till I pointed out it wasn't actually fibre..





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