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Jaxson

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#305926 14-Jun-2023 00:33
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Hi,

If someone has company permission to take ownership of their long time work phone number when leaving, what’s best to prepare for this ahead of time?

I’m assuming they should purchase their new phone and get issued a temporary number to kick off the monthly mobile plan, migrate their apple phone profile (luckily not tied to a work email address), reset the work phone device to hand back, then finally replace the temporary phone number with the old and now released work number after leaving the company.

I’m thinking this is all kinda simple in theory but just wanted to ask what others have done in a similar situation and if there any gotchas I’d need to look out for.

Thanks!

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konfusd
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  #3089829 14-Jun-2023 06:35
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Don’t get a temporary number, that will just complicate things.

Are they planning to buy the new phone using Interest Free? If so you’ve got a chicken/egg situation but the ideal way to solve it is to move the number a few days early, before the work phone needs to be handed back.

Make sure the company tells us that they are leaving (they should have a process for that) so we can load a transfer authorisation into the system. If this isn’t done then our retail team won’t be allowed to complete the transfer.

So it should go like this:
- Company notifies us that the number can be released
- Employee visits our retail store to complete the number transfer/choose their plan/buy their phone
- Transfer data from the work phone to personal phone
- Reset the work phone and hand it back




I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.




trig42
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  #3089933 14-Jun-2023 09:56
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There is an option in the portal to authorise the release of the number as well (it lasts for 30 days).

 

Your organisation may prefer to port to prepay as if the user doesn't port, the number stays active on the org's account and will continue to be billed.


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