How best to prepare for a work number migration to personal use?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › How best to prepare for a work number migration to personal use?

Jaxson

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#305926 14-Jun-2023 00:33

Hi,

If someone has company permission to take ownership of their long time work phone number when leaving, what’s best to prepare for this ahead of time?

I’m assuming they should purchase their new phone and get issued a temporary number to kick off the monthly mobile plan, migrate their apple phone profile (luckily not tied to a work email address), reset the work phone device to hand back, then finally replace the temporary phone number with the old and now released work number after leaving the company.

I’m thinking this is all kinda simple in theory but just wanted to ask what others have done in a similar situation and if there any gotchas I’d need to look out for.

Thanks!

konfusd

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#3089829 14-Jun-2023 06:35

Don’t get a temporary number, that will just complicate things.

Are they planning to buy the new phone using Interest Free? If so you’ve got a chicken/egg situation but the ideal way to solve it is to move the number a few days early, before the work phone needs to be handed back.

Make sure the company tells us that they are leaving (they should have a process for that) so we can load a transfer authorisation into the system. If this isn’t done then our retail team won’t be allowed to complete the transfer.

So it should go like this:
- Company notifies us that the number can be released
- Employee visits our retail store to complete the number transfer/choose their plan/buy their phone
- Transfer data from the work phone to personal phone
- Reset the work phone and hand it back

I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.

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trig42

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#3089860 14-Jun-2023 08:55

I'm just doing this for a user at our company that has retired.

If you have access to the OneNZ business portal, you can raise a service request to release the number to Prepay. I think this should happen pretty quickly. Then the user is on OneNZ prepay and they can from there choose to do whatever they like with that number (keep it with One, on Prepay. Port to another Telco or go onto a postpay plan).

I hope that's how it works (just confirmed with our Account manager). I've found the business portal pretty good so far (but haven't done a release yet).

Jaxson

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#3089882 14-Jun-2023 09:29

Thanks Team,

I have a couple of weeks so will begin the process to ensure authority to transfer is loaded.

Will report back on progress.

Cheers!

trig42

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#3089933 14-Jun-2023 09:56

There is an option in the portal to authorise the release of the number as well (it lasts for 30 days).

Your organisation may prefer to port to prepay as if the user doesn't port, the number stays active on the org's account and will continue to be billed.

hsvhel

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#3089940 14-Jun-2023 10:38

Last one, i went with the dept employee and did it in store in about 10mins

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konfusd

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#3089967 14-Jun-2023 12:15

trig42:

If you have access to the OneNZ business portal, you can raise a service request to release the number to Prepay.

-- snip --

There is an option in the portal to authorise the release of the number as well (it lasts for 30 days).

Your organisation may prefer to port to prepay as if the user doesn't port, the number stays active on the org's account and will continue to be billed.

Prepay is also a good option, it firmly puts the ball in the employee's court to get themselves set up. However it might not be the best option in this case, since it sounds like they want to have their new phone up and running with all of their apps/data transferred before the number changes over.

hsvhel:

Last one, i went with the dept employee and did it in store in about 10mins

This is great for small/medium sized organisations, but not so easy for larger ones, especially if they have a managed phone fleet or enterprise B2B processes... though these are usually larger customers with IT helpdesks, dedicated account/delivery managers, etc.

I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.

lxsw20

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#3089989 14-Jun-2023 13:51

Depends on your situation. I worked at a reasonably large company before using Spark, and the process was release the number to prepaid, user keeps the SIM which has the number but is now on a prepaid plan. Up to the user to sort out where that SIM now lives phone wise etc.

If you don't have your iPhone in an MDM then obviously they need to return the phone factory reset with iCloud lock disabled before they leave.

Jaxson

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#3090030 14-Jun-2023 15:14

lxsw20:

If you don't have your iPhone in an MDM then obviously they need to return the phone factory reset with iCloud lock disabled before they leave.

Yeah this is exactly the situation I'm in. Not a managed device and handing over reset is required on the day I leave.

scuwp

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#3090069 14-Jun-2023 17:29

Our company has it's own process for this. Perhaps check and make sure there isn't already something in place that you need to follow?

Lazy is such an ugly word, I prefer to call it selective participation

sqishy

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#3091111 17-Jun-2023 14:44

Hey its easy if you are retaining the phone, SIM and phone number. Only your Mobile Account manger can do it via portal or email. Don't waste time going into a store this is the 21st century.

Best is an email with the date to do it a few days before and they move you to pay as you go/prepay etc. Often account manager supplies sim number, mobile number, your address, dob and a pin.

You'll get a text when moved , often phone needs a power off/on and once you move over then go about deciding plan and if you want to port.