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doubletop

62 posts

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#306049 23-Jun-2023 17:30
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My property has had HFC cables to it from the early Saturn days. I moved away and took the service to the new property and when I moved back, I could not get it reconnected by Voda as apparently they didn’t have capacity in my street. I then tried a couple of times to get Voda to remove the cables, without any luck, so gave up.

 

Now everything belongs to OneNZ I thought I would give it another go so called them today and lodged a job with a very helpful call centre person. I asked for the job number and was told that I would get it emailed to me once it had been created. So far nothing has been received.

 

Let us see what happens and please join in if you have had any experience of getting the HFC cables removed from your property.


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MaxineN
Max
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  #3094301 24-Jun-2023 10:37
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If OP wants to share the account details and their best contact number via my work email maxine.nesbitt@one.nz I'll see if a ticket was raised, if not we'll get it sorted and Downer will be in touch to organize a time.




Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.




doubletop

62 posts

Master Geek
+1 received by user: 8


  #3095973 28-Jun-2023 19:43
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MaxineN: If OP wants to share the account details and their best contact number via my work email maxine.nesbitt@one.nz I'll see if a ticket was raised, if not we'll get it sorted and Downer will be in touch to organize a time.

 

 

 

Well that did the trick. Details passed to Maxine yesterday, ticket raised this morning. Downers tech called at 13:50 and I got home at 15:00 to find the cable gone at last. As I had expected, once everything was back onshore with OneNZ sensible conversations were possible and things could get done.

 

Thanks Maxine,

 

Pete


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