5G not working in NZ

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ScuL

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#312881 26-May-2024 14:25

Since purchasing a 5G phone I have never been able to get 5G service anywhere in NZ with Vodafone/ONE.

Surprisingly I recently made a trip to Europe and upon landing I got 5G service straight away, while roaming.

So somehow the configuration on the phone should be correct, but I don't understand why it doesn't work here.
My phone is a Sony Xperia 1 III 5G XQ-BC72.

I've visited the ONE store and they said that 5G should be enabled and provisioned for my account and they don't know why it isn't working.

Haere taka mua, taka muri; kaua e wha.

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mrgsm021

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#3234810 26-May-2024 14:51

These days unless an Android phone is purchased from a NZ mobile carrier, there is no guarantee things like 5G, VoLTE and WiFi calling will work in NZ on parallel imported phones.

nztim

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TEAMnetwork

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#3235228 27-May-2024 13:35

ScuL:

nztim: There is no guarantee an parallel imported phone (Including those sold by PB Tech etc) will work in NZ with all features except for the Apple IPhone

This is ridiculous...

Call it ridiculous but it's the hard truth, the Apple iPhone has all the worldwide frequencies (US has MMwave in addition to all other frequencies)

It also has the VoLTE profiles for every carrier in the world

Android phones have different sub models for each market sector for Example there are four versions of the Galaxy S20 G981U, G981U1, G981N, G981O for different market sectors, there is no generic model that will work everywhere worldwide.

The upside is a lighter operating system, the Apple iOS is over 10GB where the Android OS is only a fraction of that

The downside is the phone is not Generic and you need to get the right phone for the right market segment in the world.

PB Tech, Dick Smith, and all these other Parallel Import stores that you see in the malls should, effective immediately cease parallel importing Android phones.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

nztim

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#3235281 27-May-2024 15:01

ScuL:
But if a phone supports the local frequency band it should be possible to pop in a SIM card and operate on the network.

Nope its more than that, frequency alone is not enough, there are things called profiles.

What these do is tell the phone where the IP gateway, call server, and other relevant information is to connect to the network.

This is stored in the phones software, without this it will not work.

Different manufacturers put different carriers' profiles into their handsets, I suspect, that Sony see the NZ market as too small to bother.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.