2. can i forward incoming calls out to multiple numbers at the same time (a couple of cellphones and another landline) ?
tonyhughes: 1. can i just buy a pap2 from DSE for $99, and use that to connect with VFX?
tonyhughes: 2. can i forward incoming calls out to multiple numbers at the same time (a couple of cellphones and another landline) ?
I decided to take the plunge...
Concerned that WXC supplied hardware might be locked to them, (I haven’t confirmed this yet), I purchased a unit from DSE for $99. With no WxC branding on it, I know that I own it, and can use it with any provider I like. (I confirmed this at DSE [Baytech Hastings] by asking "will this be locked to WorldxChange at all?" - the answer was a firm "no, it wont")
Next up, sign up on the website – it looks like a quick and easy signup form, but at one point it forces me to choose a broadband plan – but hang on! I have Xtra broadband, and I am not changing!
Clicking the contact link, I decide to ring 0800123123 and sign up over the phone. The call is answered by a very polite female within about 10 seconds, and she was very helpful in establishing what I wanted (despite her rather broken English, her accent was very understandable). She was going to transfer me to the right team to sign me up, but they were unavailable, and she instead took my name and telephone number, and promised that they would call me back.
While on the phone, I removed the shrinkwrap from the Linksys box, and the first thing I see inside when I open it up is a glossy advertising insert from WorldxChange! (uh-oh) It simply had much the same info as their website.
Also in the box was a simple one page fold out set of instructions on how to physically connect the box using the supplied AC adapter, supplied Ethernet cable, and your normal telephone.
No other instructions are provided, however, except “Follow the instructions provided by your internet phone service provider”.
A few minutes later, impatiently waiting, I call the different 0800 number that I spot on the advertising insert – 0800123456, and a man with broken English (but again, polite, with an easy to understand accent) answered. He agreed to sign me up, and I said “Just to be sure, you will not lock my unit at all, because I want to have freedom of choice to change either line to a different provider at any time”
His response was “We do lock it, but you can call us anytime to have unlocked”
I said “No, this is not acceptable, I own the hardware outright, I want to use your service, but not have my hardware rendered useless for any other service. You can sign me up to use your service, but I specifically disallow you to lock my hardware, because I dont see why I have to call and ask you permission to use functions on something I own, including the second line that will never be utilised by WorldxChange”
He has promised to call me back later this afternoon after talking to the provisioning team.
tonyhughes: OK the DSE unit IS locked by way of unsupplied admin login details, but a simple reset (not that instructions are provided!!) is ****73738# then 1
this unlocks the admin login.
tonyhughes: No thanks to WorldxChange (who want at least two working days to set me up
tonyhughes: No thanks to DSE tech support
tonyhughes: Just got a SIP service setup on it. Total setup time from website registration to making a call - about 10 mins.
Grant17: 1) Set up a "NO ANSWER" message on my voice mail which directs callers to my cellphone and my wife's cellphone
01EG:Grant17: 1) Set up a "NO ANSWER" message on my voice mail which directs callers to my cellphone and my wife's cellphone
Sorry for offtop. My understanding that you pay for the calls, do you? And cost is $0.30per min. Cheers