Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Forums › One NZ (including Farmside) › [TelstraClear] (solved, account settings problem) TelstraClear cable service down 2012-07-17?
freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41029

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#106038 17-Jul-2012 07:22
Send private message

We have no cable service in Johnsonville this morning. Anyone else?




Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies 

 

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

 

Create new topic
dm2000
319 posts

Ultimate Geek
+1 received by user: 38

ID Verified
Lifetime subscriber

  #656810 17-Jul-2012 07:24
Send private message

No issues here in Kilbirnie



antoniosk
2382 posts

Uber Geek
+1 received by user: 742

ID Verified
Trusted
Lifetime subscriber

  #656813 17-Jul-2012 07:36
Send private message

Working fine here in central welly.

Have you tried turned your modem on and off again?

Wink




________

 

Antoniosk

langers1972
1039 posts

Uber Geek
+1 received by user: 118


  #656814 17-Jul-2012 07:41
Send private message

Ok in Raumati Beach



1080p
1332 posts

Uber Geek
+1 received by user: 152
Inactive user


  #656820 17-Jul-2012 07:57
Send private message

Central Wellington has no problems that I'm experiencing.

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41029

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #656825 17-Jul-2012 08:04
Send private message

TelstraClear help desk believes I have the old modem. They also have a different IP address, obviously associated with this other modem now.

Something was changed in their systems at 1am as this is when the service went down for me.

Obviously help desk can't do anything because they have no idea I have this modem - it seems their records were never updated. Contacting Gary to get this changed to the actual modem.




Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies 

 

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

 

Behodar
11092 posts

Uber Geek
+1 received by user: 6070

Trusted
Lifetime subscriber

  #656872 17-Jul-2012 09:43
Send private message

My dad had a similar issue; his DSL modem still had his old @paradise.net.nz username in it, and TCL has changed something and now needs an @clear.net.nz account. Naturally there was no advance notification that this address had to change...

 
 
 
 

Shop now for Lego sets and other gifts (affiliate link).
freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41029

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #656886 17-Jul-2012 09:59
Send private message

And we're back. The old IP address and modem config restored.





Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies 

 

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

 

timmmay
20858 posts

Uber Geek
+1 received by user: 5349

Trusted
Lifetime subscriber

  #656898 17-Jul-2012 10:04
Send private message

I used the internet at 6.45am this morning with no issues, JV TC cable.

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41029

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #656911 17-Jul-2012 10:31
Send private message

Also have to say the Help Desk was a lot better than I thought... My call was answered immediately at 7:55am, the help desk person started asking me which OS, etc so I explained I just needed to know what he wanted tested and he obviously jumped some of the items in the checklist straight to the point where I already have tested everything.

He asked me to test the connection with a second PC (already had done with my laptop directly to the modem) so we agreed I'd call later - since he insisted the records showed I was supposed to be using a different IP I knew it wasn't going to work because I didn't have the Motorola modem.

Got a phone call from TelstraClear once I contacted Gary - although I believe would get some results from help desk if I had asked to escalate too.

While waiting I had time to walk the dog, read a couple of chapters of a book, have an espresso and enjoy the nice weather in Wellington today...




Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies 

 

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

 

chiefie
I iz your trusted friend
5877 posts

Uber Geek
+1 received by user: 151

Retired Mod
Trusted
Lifetime subscriber

  #656926 17-Jul-2012 11:15
Send private message

freitasm: While waiting I had time to walk the dog, read a couple of chapters of a book, have an espresso and enjoy the nice weather in Wellington today...


How did you play your yoyo and read book and having espresso while on the phone all in the same moment?! Are you multi-limbed? *hehe*




Internet is my backyard...

 

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

 

Please read the Geekzone's FUG

 

Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.








RSS feeds
Main feed
Forums feed
Copyright
©2002-2026 Geekzone®
Site features
Geekzone BI dashboard
Geekzone Badges
Geekzone Status Page

 

Site Information
Subscribe to Geekzone
Privacy Statement
Forum Usage Guidelines (FUG)
Advertising
Trademark and copyright