[WXC/VFX] Cisco UC320 - can't dial 111

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coffeebaron

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#107464 12-Aug-2012 18:53

Testing setup of a UC320 device. Using latest available firmwares etc. All settings are pretty much standard. I cannot dial 111.
If I dial 1-111 (i.e. 1 for outside line) I get does not exist anywhere
If I dial 111 (i.e. ignore the 1 for outside line) I get service unavailable

Also I can't dial 082210 - VFX portal = service unavailable
All other numbers I have tested work fine.

Any ideas?

Logs:
Aug 12 18:44:13 UC320W user.debug voice: INVITE sip:111@pan.wxnz.net SIP/2.0

Via: SIP/2.0/UDP 192.168.7.13:5060;branch=z9hG4bK-f8e02158

From: "name" <sip:7nnnnnnn@pan.wxnz.net>;tag=a2accf20261c9446o5;ref=200

To: <sip:111@pan.wxnz.net>

Remote-Party-ID: "name" <sip:7nnnnnnn@pan.wxnz.net>;screen=yes;party=calling

Call-ID: 7bbe83a8-d23f295e@192.168.7.13

CSeq: 101 INVITE

Max-Forwards: 70

Contact: "name" <sip:7nnnnnnn@192.168.7.13:5060;ref=7nnnnnnn>

Expires: 240

User-Agent: Cisco/UC320W-2.2.2(1)

Allow-Events: talk, hold, conference, x-spa-cti

Content-Length: 395

Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

Supported: x-sipura, replaces

Content-Type: application/sdp

v=0

o=- 187653 187653 IN IP4 192.168.7.13

s=-

c=IN IP4 192.168.7.13

t=0 0

m=audio 16456 RTP/AVP 8 0 2 9 18 96 97 98 101

a=rtpmap:8 PCMA/8000

a=rtpmap:0 PCMU/8000

a=rtpmap:2 G726-32/8000

a=rtpmap:9 G722/8000

a=rtpmap:18 G729a/8000

a=rtpmap:96 G726-40/8000

a=rtpmap:97 G726-24/8000

a=rtpmap:98 G726-16/8000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-15

a=ptime:30

a=sendrecv

Aug 12 18:44:13 UC320W user.debug voice: SIP/2.0 100 Trying

From: "Name" <sip:7nnnnn@pan.wxnz.net>;tag=a2accf20261c9446o5;ref=200

To: <sip:111@pan.wxnz.net>

Call-ID: 7bbe83a8-d23f295e@192.168.7.13

CSeq: 101 INVITE

Via: SIP/2.0/UDP 192.168.7.13:5060;branch=z9hG4bK-f8e02158;rport=38244;received=58.28.nnn.nn

Content-Length: 0

Aug 12 18:44:13 UC320W user.debug voice: SIP/2.0 604 Does not exist anywhere

From: "name" <sip:7nnnnnnn@pan.wxnz.net>;tag=a2accf20261c9446o5;ref=200

To: <sip:111@pan.wxnz.net>;tag=3201400a-13c4-502750bd-3dc471e5-2ec4ba72

Call-ID: 7bbe83a8-d23f295e@192.168.7.13

CSeq: 101 INVITE

Via: SIP/2.0/UDP 192.168.7.13:5060;branch=z9hG4bK-f8e02158;rport=38244;received=58.28.nnn.nn

Content-Length: 0

Aug 12 18:44:13 UC320W user.debug voice: ACK sip:111@pan.wxnz.net SIP/2.0

Via: SIP/2.0/UDP 192.168.7.13:5060;branch=z9hG4bK-f8e02158

From: "name" <sip:7nnnnnnn@pan.wxnz.net>;tag=a2accf20261c9446o5;ref=200

To: <sip:111@pan.wxnz.net>;tag=3201400a-13c4-502750bd-3dc471e5-2ec4ba72

Call-ID: 7bbe83a8-d23f295e@192.168.7.13

CSeq: 101 ACK

Max-Forwards: 70

Contact: "name" <sip:7nnnnnnn@192.168.7.13:5060;ref=7nnnnnnn>

User-Agent: Cisco/UC320W-2.2.2(1)

Allow-Events: talk, hold, conference, x-spa-cti

Content-Length: 0

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maverick

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#671531 12-Aug-2012 19:04

send me the number Fraser and time of the calls and i will take a look

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maverick

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#671655 13-Aug-2012 05:44

Something is up with that , will check it out first thing.....
Also change your Packetistation to 20ms Frazer, 30ms cause issues with some carriers a=ptime:30

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coffeebaron

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#671657 13-Aug-2012 07:21

maverick:
Also change your Packetistation to 20ms Frazer, 30ms cause issues with some carriers a=ptime:30

Yep, made that change last night, but was still no change. So you are seeing the 111 call request? I also double checked from another VFX line / device, and that worked fine.

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maverick

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#671703 13-Aug-2012 10:21

It is the remote party id ... try now and you should be good

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coffeebaron

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#671706 13-Aug-2012 10:46

Yes, all good.
So what was wrong with remote party id?

Anything I needed to do different my end to have avoided this?

Cheers

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maverick

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#671707 13-Aug-2012 10:48

no .. it was at our end and the use of pan.wxnz.net with rpid for 111, required some sip header changes on our side to account for this

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coffeebaron

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#671709 13-Aug-2012 10:55

Thanks for that, wonder how many other UC320's have not been able to dial 111? Don't other installers test this?

Also, when you get a chance, can you please look at unable to dial 082210 - though I think this is a dial plan issue that would need to be actioned by Cisco with their next regional pack. NB: 083210 for Telecom messaging works.

Thanks
Fraser

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Fuzzerbear

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#720332 20-Nov-2012 20:21

Similar problem to than of CoffeeBaron - UC320 with latest Firmware 3.2.3 (6), cannot dial 111 or other short dial codes e.g. 0172. Also need to dial local area code (04) for making any local calls. Any suggestions?

sbiddle

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#720362 20-Nov-2012 20:55

Fuzzerbear: Similar problem to than of CoffeeBaron - UC320 with latest Firmware 3.2.3 (6), cannot dial 111 or other short dial codes e.g. 0172. Also need to dial local area code (04) for making any local calls. Any suggestions?

Who is your VoIP provider, WxC?

grudge

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#720378 20-Nov-2012 21:20

As an extra bit of information, whenever you try to dial out Fuzzerbear, it adds +64 in front of your number that you dial, so if you find a way to take that prefix out it should be ok.

Ok a google search yields :

http://www.cisco.com/en/US/docs/voice_ip_comm/unified_communications/csbuc300/html/uc320w_ag_78-19371en.htm

under sip/bri trunks and then sip provider settings look for this option :

"Prefix dialed numbers with: Check the box if this feature is required by your service provider. When this feature is enabled, the system automatically inserts the appropriate dialing prefix to an external number (such as +1 in the US or +44 in the UK, based on the specified Regional Settings)."

Yours is dialling +64, if you can turn this off, it should fix your issue.

Fuzzerbear

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#720384 20-Nov-2012 21:32

VOIP provider is WxC. Using the latest firmware 2.3.2 (6) does not allow one to add / remove international code(s) since you have to select a country as a region which adds the +64 for you. There is no You have to select a country - there is not an option to leave this out. Should I contact Cisco directly for this? Surely there would be other UC320 users in NZ? There is no dial-plan option (not selectable) or additional region options.

Fuzzerbear

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#720393 20-Nov-2012 21:49

Perfect - Followed your advice - thank you - all working now. Will test the 111 in the morning. Appreciate your help.

maverick

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#720475 21-Nov-2012 05:59

Yes Grudge is correct , this will be your problem

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

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