Spoke to a guy who signed me up and I wanted to choose the phone number but he said provisioning team will contact you in couple of days.
1 day later I received a text advising that the address already has activate line and Vodafone needs wait till that line is deactivated.
I then spoke to Vodafone provisioning team who advised me that they don’t have ability for me to choose the phone number, the csr who signed me up should have given me an option and they would get someone to call me back. No callback for 2 days.
When I called back after 2 days found out that the person signed me up at wrong address instead of. At the time of sign up I did correct him 3 times to which he said he is using correct address.
This time the new person signed me up correctly but was hesitant to offer me my choice of number which he eventually let me do that. I choose the phone number. All is well now that is what I was thinking.
After few days on 6th September close to connection time I receive an sms from Vodafone advising me that my new number is this which totally different then what i choose. The CSR advises me that because my new address falls under Red Network I can’t have as it’s a wholesale number. Because they couldn't provide me that number they just choose a phone number for me but If I want the original phone number i will have to Pay 106$.
He asked me if he can place me on hold and few minutes later I realised I am now being transfer to Broadband support without advising me.
I spoke to TL from Support, he basically said when they sign you up they don’t guarantee you a phone number even though they reserved a number.
At the end they were happy to cover those 106$ charges but I advised them that I don’t care if you assign me a number from Red Network but I would like to choose the number which can be remembered easily. To which he confirmed that I will be asking a CSR to call you back with few options within 1 hour. It is almost 24 hours with no call back.
This has been really frustrating sign up before even my services are up and running. I am seriously thinking of changing my mind and go to orcon or telecom.
Trusted
