[TelstraClear] Usage Meter Outage 21/11/12

Forums › Vodafone New Zealand › [TelstraClear] Usage Meter Outage 21/11/12

dm2000

253 posts

Ultimate Geek
+1 received by user: 4

Topic # 111962 21-Nov-2012 09:04

Is anyone else having an issue with their usage meter not updating?

Ours hasn't updated since 10 pm on 19 Nov

I haven't had a chance to ring TCL yet, as I'm at work

Wanted

54 posts

Master Geek

Reply # 720570 21-Nov-2012 09:33

Just logged into mine and I see nothing since 11pm on the 19th.

TelstraClear

566 posts

Ultimate Geek
+1 received by user: 2

Trusted

TelstraClear

Reply # 720586 21-Nov-2012 09:50

Hi all. There is an issue with the web-based usage display. This is being worked on now. The meter displays your usage and is seperate from the counter. Once the web meter is fixed it will update. Apologies for the inconvenience.

Gary

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phantomdb

501 posts

Ultimate Geek
+1 received by user: 80

Subscriber

Reply # 720876 21-Nov-2012 16:53

why is it the telstra usage meter is always broken, and no one ever e-mails the users to inform them of this. is there a opt in e-mail list for technical stuff here, was it indicated on twitter, or even posted here???

Come on telstra,,,,,,,,,,,

Wanted

54 posts

Master Geek

Reply # 721077 22-Nov-2012 07:37

It's back again this morning.

DonGould

3888 posts

Uber Geek
+1 received by user: 163

Reply # 721176 22-Nov-2012 10:09

phantomdb: why is it the telstra usage meter is always broken, and no one ever e-mails the users to inform them of this. is there a opt in e-mail list for technical stuff here, was it indicated on twitter, or even posted here???

Come on telstra,,,,,,,,,,,

That's just an unfair post in my view.

The usage meter has been up consistently for some time.

It's down this week from what I can tell because they've had issues with the edge proxy array.

As for a mailing list, they use Twitter (which I assume you're on?!) and a few staff hang in the IRC channel and they're all over Facebook and Gary deals to most things in working hours here on GZ, not to mention that key design staff are normally fairly quick to respond to people who they know via email as well.

So while I won't argue that the L1HD is shocking, let's try and keep it a bit real here.

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dm2000

253 posts

Ultimate Geek
+1 received by user: 4

Reply # 721485 22-Nov-2012 18:04

Yea mine's back too

CourtJester

7 posts

Wannabe Geek
+1 received by user: 1

Reply # 723356 27-Nov-2012 05:59

Well it is clear to me that the meter is broken. In two days it tells me I have used more than double my monthly limit of 40Gb, at a near continuous 3 to 5 Gigs per hour: an overage of more than 45Gigs and climbing (with my modem switched off ). Usual monthly usage is. Between 13 and 23Gb so something is broken.
Unfortunately they only provide tech support during daylight hours so I have to wait to report that it is broken. <
I can't wait to try resolving yet another issue. br />
In my view TelstraClear is delivering a consistently substandard level of service. It will. Hangs though ow Vodafone is on the scene: Vodafone does respond to customer concerns using local staff in a friendly timely and purposeful way (all qualities TelstraClear residential "service" seems to lack.

Wanted

54 posts

Master Geek

Reply # 723385 27-Nov-2012 08:29

I seem to be metered for all Steam downloading too which I was under the impression was mostly unmetered from their content server. I was getting 1.8Mb per second too so i'm pretty sure it was coming from their server.

Lias

3040 posts

Uber Geek
+1 received by user: 1608

Subscriber

Reply # 723577 27-Nov-2012 12:39

Wanted: I seem to be metered for all Steam downloading too which I was under the impression was mostly unmetered from their content server. I was getting 1.8Mb per second too so i'm pretty sure it was coming from their server.

This has been covered a fair bit here and elsewhere, but unless you are using a 3rd party tool such as SteamLimiterm, there is no way to guarantee your connected to the TCL steam server, and also due to the way Valve are changing their distribution system a lot of content is now only available via the HTTP system which doesnt use the existing cache server.

Neither issue is specific to TCL, you'd get it with any NZ ISP with a steam cache, and it's pretty much because Valve cannot comprehend data charges :-)

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Wanted

54 posts

Master Geek

Reply # 723626 27-Nov-2012 13:52

Yes, I know but 100% all the time should not be normal.

CourtJester

7 posts

Wannabe Geek
+1 received by user: 1

Reply # 725183 30-Nov-2012 15:21

If I were using P2P, or online game systems like Steam then perhaps the usage meter might be correct, but I wasn't. and Telstraclear "investigated" and stated that provisioning was normal therefor the problem must be at my end. I can reasonably account for 16GB of the 87GB usage reported by the TC Usage meter.

But no-one at TelstraClear has as yet been prepared to explain how my usage peaked at 22x my normal usage (4 times my monthly norm in 24 hours), nor have they explained how their usage tool could report my FUTURE usage. See the sceen shot
It predicts the Future.

attached (Righthand spreadsheet, and screen shot date top right!).

https://cdn.geekzone.co.nz/imagessubs/827ff3f14c59113514e6c343a1d63ec4.jpgs