Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




203 posts

Master Geek
+1 received by user: 3


Topic # 113746 26-Jan-2013 22:33
Send private message

I was abused by vodafone customer services couple of years ago I left and have avoided them since. However, I have had some faith restored!

I moved in with my partners a couple of months ago and she has always had vodafone internet.
Yesterday, friday before a long weekend. I came home from work to find the internet not working....A long weekend where my partner is away so am free to play games all sunday and monday without the nagging!...Well...that was the plan (wedding commitments today prevented me going with her)

So changed the filter, changed the cable itself, restarted the router... the usual...Then ring vodafone.....UFB has been getting installed down our street over the past week or so, and yesterday they were right outside our house digging away.....by the time I got home at 4 they had all since packed up and gone home.

I spoke to Reade (vodafone), explained the situation, I was rather frustrated by this stage as I new it would be tuesday by the time someone came out to fix things (ruining my weekend plans). I explained about the UFB and he agreed that it was probably them, tho double checked things anyway. He also explained it would probably be Tuesday, but he would try to get it done today, and I made sure he put in the request to chorus that they had been digging outside that day.

I got a call from Andy from chorus today saying he was just about to head to my place....I was stocked! I was at the wedding but had left a key out just in case someone would come round....I got another call from Andy saying it was all done, I asked what the issue was and they had cut though a cable outside our house. I missed 2 calls from the vodafone number (wedding commitments) but got the third which was Reade ringing back to confirm chorus had been out, and he said there was now and active connection coming from our address! I wished him well with his Path of Exile, and he with my Dota2

Reade actually seemed to know what he was talking about, and really seemed to care. Highly commend vodafone on this occasion.

Im not going to right anything to chorus...I appreciate Andy coming out on a Saturday and sorting the issue....But in all fairness it was chorus that cut the cable in the first place causing the issue.


Create new topic
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 751422 27-Jan-2013 09:59
Send private message

Thanks for taking the time to post this Feedback Kenny, Glad it was all sorted quickly,

Are you by any chance in Takapuna Auckland? They are doing my street as well with UFB

John



203 posts

Master Geek
+1 received by user: 3


  Reply # 751485 27-Jan-2013 13:43
Send private message

Nah, Windsor Road in Tauranga

 
 
 
 


5879 posts

Uber Geek
+1 received by user: 851

Trusted
Subscriber

  Reply # 751499 27-Jan-2013 14:50
Send private message

But in all fairness it was chorus that cut the cable in the first place causing the issue.

Chorus has nothing to do with UFB in Tauranga.



203 posts

Master Geek
+1 received by user: 3


  Reply # 751518 27-Jan-2013 16:20
Send private message

As far as I heard chorus was doing the roll out, then contracting the work out....which still makes it chorus fault.

However you could be right. I may be remembering wrongly.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Air New Zealand experiments with blockchain technology
Posted 23-Nov-2017 15:39


Symantec selects Amazon Web Services to deliver cloud security
Posted 23-Nov-2017 10:40


New Zealand Ministry of Education chooses Unisys for cloud-based education resourcing management system
Posted 22-Nov-2017 22:00


Business analytics software powers profits for NZ wine producers
Posted 22-Nov-2017 21:52


Pyrios strikes up alliance with Microsoft integrator UC Logiq
Posted 22-Nov-2017 21:51


The New Zealand IT services ecosystem - it's all digital down here
Posted 22-Nov-2017 21:49


Volvo to supply tens of thousands of autonomous drive compatible cars to Uber
Posted 22-Nov-2017 21:46


From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.