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Topic # 12306 10-Mar-2007 16:24
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Hi!

A friend of mine recently got broadband via cable from telstra, but has no idea how to install it. His flatmates are no help either and I don't know anything about this kind of connection. So, some very basic questions to get a router going:

Do you get a static IP from Telstra? If so, how do you get it? Should he receive a letter or can you find out your IP online? Do I need to set a host name? If so, which one? I know my way around a router setup, but I've never had to deal with a cable connection.

Thanks in advance for anything helpful!

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  Reply # 63326 10-Mar-2007 16:27
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ildottore: Hi!

A friend of mine recently got broadband via cable from telstra, but has no idea how to install it. His flatmates are no help either and I don't know anything about this kind of connection. So, some very basic questions to get a router going:

Do you get a static IP from Telstra? If so, how do you get it? Should he receive a letter or can you find out your IP online? Do I need to set a host name? If so, which one? I know my way around a router setup, but I've never had to deal with a cable connection.

Thanks in advance for anything helpful!


1. Yes you get a unique static IP - from 121. range
2. Call TelstraClear and ask them for the details.





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  Reply # 63437 12-Mar-2007 09:53
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Hi,

Is this a legal installation of broadband??

I anit no geek but I do not understand your post.
I ask as in my experience Telstra take responsibility to get it all up and running, set the IP addresses then demonstrated it is working with Explorer.

The only point I'd critise them for was the guy didnt setup outlook as he didnt know how to.

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  Reply # 63438 12-Mar-2007 10:08
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I was wondering the same thing in regards to the fact that Telstra normally configure the modem for you. I'm basing this on my own experience when I got connected a couple of years ago and am assuming procedure hasn't changed. Basically there are the cable guys who connect the cable to your house, and a technician who configures the modem for you. In my case it was all done by the same guys in one visit, but in some cases a technician comes at a later date to do the modem configuration. Is it possible that the cable was connected but no modem installed/configured? In my modem's packaging they left me with a sheet of the IP addresses used in my configuration. Does your friend have this? In any case, if your friend isn't able to connect to the internet then the first thing he should do is call Telstraclear, they can't help if they don't get asked :) Mind you, sounds to me like they haven't finished the job in this case.


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  Reply # 63439 12-Mar-2007 10:15
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antoniosk: 1. Yes you get a unique static IP - from 121. range

Mine is 202.x.x.x range...

Also, I think the OP should tell his friend to call TCL, as the technician should complete the setup from installing to modem configuration, bar the router setup as that is not covered (or publicly supported by TCL). One should always request for the IP configuration information for the installation for future configuration changes, although you can ask for such information from TCL if you're willing to wait up to 30mins on queue. (Antonio, the CSR wait time HASN'T improved yet!!!)




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  Reply # 63442 12-Mar-2007 10:19
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It's a legal installation, apparently it was more of a communication problem inside the flat than anything else. From what I could gather, the technician configured the pc of a flatmate, we could get the IP address from him and use it for the router. Everything's fine now, thanks a lot for your help and interest, we probably wouldn't have figured this out without knowing which IP range to look for.

Oh, and for legal reasons:
As far as I can tell, Telstra didn't do anything wrong :)

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  Reply # 63443 12-Mar-2007 10:24
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Hi,

Why do you need to ask for a physical printout of the IP setup configuration when you can query your own connection setup under the control panel.???

I thought you'd only need this if you have a total diskfailure which is very rare.

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  Reply # 63445 12-Mar-2007 10:30
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Because, as part of the standard installation. All documentation of any installation are adviced to request a hard copy of their installation/configuration sheet for future reference, and safe-keeping. As you said, yes you can get those information from the Control Panel. Having it in paper copy reinforce the accuracy and the verification of your IP address/installation. And as I mentioned, you can call up TCL to request such information too when you do lost those information, and required to setup your IP address. However, not everyon have at least 30mins to stay on the queue for the technical support, and not everyone do screenshot of the control panel, or have thought of writing those crucial information down before reinstallation.

I don't know about others, for me any legal installation and configuration, bills and materials that correspond to a legal entity, I always keep a copy of the document, or request for an official or certified documentation for safe-keeping. Just a practise I have had.




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  Reply # 63477 12-Mar-2007 13:28
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chiefie:
antoniosk: 1. Yes you get a unique static IP - from 121. range


Mine is 202.x.x.x range...

Also, I think the OP should tell his friend to call TCL, as the technician should complete the setup from installing to modem configuration, bar the router setup as that is not covered (or publicly supported by TCL). One should always request for the IP configuration information for the installation for future configuration changes, although you can ask for such information from TCL if you're willing to wait up to 30mins on queue. (Antonio, the CSR wait time HASN'T improved yet!!!)


Hi K

CHCH is a different network to WLG.

The installers will setup the local machine to support the cable modem - either configuring Ethernet or installing via USB - but they won't touch using a Router in the middle as that can be a can of worms and take hours to resolve - hours which are not being paid for anywhere but from TCL.

It's normally straightforward once you get the settings from the installer, and I've yet to strike one who will say no.

Regarding call centre times, we suffered an outage to Kapiti last week and all traffic went to CHC, so their queue times went up!




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  Reply # 63478 12-Mar-2007 13:38
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My understanding is that for a new cable installation, the TCL  contractors will ensure that the connection from the modem to one PC works. They will of course tell you your IP address, the gateway address and the addresses of the DNS servers. That is where their responsibility ends (as it should).

From then it's up to you if you want a router or some other type of setup.

I recently was around when they did my father's machine. Though it's only one machine we wanted a router to be in the loop (he already had an existing cable connection for TV). They connected the PC up directly to the modem, confirmed that it worked, and then left. Then I disconnected it, configured the router, connected in a switch in case we wanted wireless later or another PC and made sure that worked before I left.




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  Reply # 63480 12-Mar-2007 13:49
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It would be good to see TCL will someday introduce a multi-users package, which has IP address and DNS and DHCP set up, and just plug in the cables (by the technician) and double check it works before leaving.

[OFF TOPIC]I mean, there are a few things that TCL should look at streamlining their hardwares, like Digital TV Decoder/PVR with built in modem, PVR with place/format-shifting to Windows Media Centre (do this in partnership with Microsoft and Sky together perhaps? Similar to TiVo-PC), a higher-end Digital TV Decoder with HDMI/Component+Optical/Coaxial audio signal. I mean we're entering HD-era and yet our digital services are still stuck in pre-HD time...[/OFF TOPIC]

p/s: The above statement is purely my "wish-list" from TCL.




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  Reply # 63573 13-Mar-2007 13:59
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chiefie: It would be good to see TCL will someday introduce a multi-users package, which has IP address and DNS and DHCP set up, and just plug in the cables (by the technician) and double check it works before leaving.

[OFF TOPIC]I mean, there are a few things that TCL should look at streamlining their hardwares, like Digital TV Decoder/PVR with built in modem, PVR with place/format-shifting to Windows Media Centre (do this in partnership with Microsoft and Sky together perhaps? Similar to TiVo-PC), a higher-end Digital TV Decoder with HDMI/Component+Optical/Coaxial audio signal. I mean we're entering HD-era and yet our digital services are still stuck in pre-HD time...[/OFF TOPIC]

p/s: The above statement is purely my "wish-list" from TCL.


Somehow i don't think those wishes will be granted any time soon - Mine seem to be very similar.




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  Reply # 63574 13-Mar-2007 14:18
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munchkin:
chiefie: It would be good to see TCL will someday introduce a multi-users package, which has IP address and DNS and DHCP set up, and just plug in the cables (by the technician) and double check it works before leaving.

[OFF TOPIC]I mean, there are a few things that TCL should look at streamlining their hardwares, like Digital TV Decoder/PVR with built in modem, PVR with place/format-shifting to Windows Media Centre (do this in partnership with Microsoft and Sky together perhaps? Similar to TiVo-PC), a higher-end Digital TV Decoder with HDMI/Component+Optical/Coaxial audio signal. I mean we're entering HD-era and yet our digital services are still stuck in pre-HD time...[/OFF TOPIC]

p/s: The above statement is purely my "wish-list" from TCL.


Somehow i don't think those wishes will be granted any time soon - Mine seem to be very similar.


Part of the problem is to custom build a decoder may require something like 100000 units.. remember TCL are a very small company.


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  Reply # 63579 13-Mar-2007 15:05
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I don't think they need to custom build, there are Digital TV decoder with built in modem, just need to put the customised right ROM like they are doing with ADB-3000t that we have now, and making sure it is the matching/right DOCSIS.




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  Reply # 63583 13-Mar-2007 15:19
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Based on what the chap presumably from TCL said in another thread the cost of a combined DVB-C and DOCSIS modem is greater than two seperate units, he sounded a bit abrupt, so purhaps he was the man who made the current decision and is living to regret it?

But there is no need for a custom build, as we can see here. And this is just ADB, there are probably six or seven manufacture's peddling into the same market.

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  Reply # 63588 13-Mar-2007 15:35
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Makes you wonder, doesn't it?  Maybe you can only order them in bulk?

BTW, the 5820C has high-definition as well as optional 400GB PVR hard-drive...

We can but dream.




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