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1234 posts

Uber Geek
+1 received by user: 154


Topic # 123453 8-Jul-2013 16:18
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I've received a very strange call from vodafone's debt collection agency - apparently I have an outstanding account from an address we left over 18 months ago.

The strange thing is that we simply moved the account to the new address, it wasn't disconnected simply moved.

Since then we have moved again and moved to a different provider, however they are insistent that it relates to an address we were at several moves ago and blamed me for not updating my address details.

Vodafone emailed my invoices and I have received no information about any unpaid account.

Really frustrated that it's going to take 2 weeks to get the so called 'unpaid' invoice from Vodafone, When we disconnected the service Vodafone went silent and they cut off any access to the web portal so I can't access any of the past accounts to see what's paid.

I pay 3 different vodafone accounts and am always happy to deal with accounts, however I wonder if I can take a small claims dispute based on the fact they have never tried to contact me though our preferred method of communication ie. email - it's not the money but the principal.

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5 posts

Wannabe Geek
+1 received by user: 1

Trusted

  Reply # 851341 9-Jul-2013 09:10
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Hi there - is someone at Vodafone looking after this for you?
We can take a look into it and get the bills/all payment history and speak with our finance team to sort this out.
Flick us an email to onlinecare@vodafone.co.nz with all the details including the link to this post.
Cheers






1234 posts

Uber Geek
+1 received by user: 154


  Reply # 851369 9-Jul-2013 10:19
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Thanks, have sent an email, cheers

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