[WXC/VFX] No sound on VFX

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Nety

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#12442 17-Mar-2007 14:56

We were just setting up our voice mail and probably 50% of the time I tried to call the messaging service there was no sound. Then someone called us (twice) and I could not hear them either however when we called them back we could both hear each other and they said that they could here me on the first two calls. We got them to call back again and it was fine.

User name crossley

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Master Geek

#64068 17-Mar-2007 15:38

What router are you using?

Nety

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#64069 17-Mar-2007 15:45

Linksys WRT54G ver 7

Have QoS enabled with PAP2T set to highest.

Nothing else listed.

bender

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#64070 17-Mar-2007 15:47

Is the WRT54G behind another router, or are you on cable/wireless ?

Nety

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#64074 17-Mar-2007 17:04

I am on telstra cable. Have opened up the two port ranges as per the linksys site.

maverick

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#64142 18-Mar-2007 09:43

Nety: I am on telstra cable. Have opened up the two port ranges as per the linksys site.

35384 - 37384 UDP, the ones listed on the linksys site are for the device only,

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Nety

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#64176 18-Mar-2007 17:12

OK will do however that would not be causing random loss of sound one way though would it?

I am in the states this week so will not be able to do much until I return although I have been calling home as I travelled over and we did not have the problem again.

Nety

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#64181 18-Mar-2007 17:40

OK have opened those ports. Do I need the linksys ones?

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maverick

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#64187 18-Mar-2007 18:01

Nety: OK have opened those ports. Do I need the linksys ones?

No you should be good with that

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bender

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Master Geek

#64188 18-Mar-2007 18:11

Nety:
OK will do however that would not be causing random loss of sound one way though would it?

Loss of sound is almost always a NAT or firewalling problem - the best suggestion is probably to turn off any firewalls and test if it works, then you can slowly close the firewall up again until you find which of your rules is screwing with it.

amigo

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#64355 20-Mar-2007 00:26

This sounds like the same problem I have been experiencing.

I'm on TelstraClear cable, in Christchurch, using a WRTP54G.

The temporary solution is to power off/on the router and it comes right... but for how long seem quite random.

Lately I've been going a good few weeks without any loss of incoming sound. Back in January was a shocking month... one day I had to restart the router 3 times! Everytime I got a call in I had to say, "hey, I'll ring you back in a couple of minutes OK..." I was in the process of buying a house at the time, and it was really frustrating!!! Many people didn't realise I couldn't actually hear them and figured I was just busy and rude hehe...

Unless the TCL modem has some built in NAT/firewall that randomly kicks in??? I can't seem to figure out what triggers the problem.

Glad (though sympathetic too) that someone else is having the same problem and I'm not going insane. I mentioned this problem in a post just before to see if it might be related to the nosiness of my router.

If you find a solution let me know!

Thanks

maverick

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#64362 20-Mar-2007 07:35

amigo: This sounds like the same problem I have been experiencing.

I'm on TelstraClear cable, in Christchurch, using a WRTP54G.

The temporary solution is to power off/on the router and it comes right... but for how long seem quite random.

Lately I've been going a good few weeks without any loss of incoming sound. Back in January was a shocking month... one day I had to restart the router 3 times! Everytime I got a call in I had to say, "hey, I'll ring you back in a couple of minutes OK..." I was in the process of buying a house at the time, and it was really frustrating!!! Many people didn't realise I couldn't actually hear them and figured I was just busy and rude hehe...

Unless the TCL modem has some built in NAT/firewall that randomly kicks in??? I can't seem to figure out what triggers the problem.

Glad (though sympathetic too) that someone else is having the same problem and I'm not going insane. I mentioned this problem in a post just before to see if it might be related to the nosiness of my router.

If you find a solution let me know!

Thanks

Hi Amigo

If you have this issue again could you log a fault with us straight away and we can take a look at it, are you still seeing the issue since January ?, we did see some messaging in our system that may have been firewalls not keeping the call open, but this would have been at the 10 Minute mark, we made some changes to all configs that should have addressed this particular problem and haven't seen any of the message's that was showing that issue since. It may not be the smae thing but would be interested if you are still having this recently.

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thoreau

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#64366 20-Mar-2007 08:05

I've got the same problem as Amigo
Same router (WRTP54G)
Telstra cable but in Wellington rather than Christchurch.
This month seems to be better than last month though.

Thanks for looking into this maverick.

mario

maverick

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#64369 20-Mar-2007 08:08

hmm thats interseting as it all seems to be Telstra Cable, I run the same unit from home and have not had this, if you can all log a fault please when it happens, we can do some more digging, if we get a fault within a 24 hour period we will have a lot more logging information to try and track it down.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

amigo

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#64439 20-Mar-2007 16:33

maverick: hmm thats interseting as it all seems to be Telstra Cable, I run the same unit from home and have not had this, if you can all log a fault please when it happens, we can do some more digging, if we get a fault within a 24 hour period we will have a lot more logging information to try and track it down.

Typically the fault has made itself apparent when someone has been trying to call, so have been keen to do the quick fix and get back to them. But if it happens again and the call can wait, then I'll try calling the help desk on my mobile phone so not to upset the faulty state.

Thanks

humvee

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#64981 26-Mar-2007 09:53

As I have posted in other threads I have the same problem With a WRTP54G router on telstra cable. I beleave it is a heat related fault with the WRTP54G. It is not solely a WXC or VFX fault as it also effects my second line at the same line which is a non WXC line.

The reason as you say it is probally mostly telstra coustomers with the problem is the WRTP54g is ideally suited for cable, ADSL people probally use the wag54gp2

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