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159 posts

Master Geek

Topic # 12486 19-Mar-2007 23:37
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Has anyone else here with good hearing notice any noise coming from their Linksys router?

I have a WRTP54G and it has a noticeable "Shhhhhhhhhh" sound. I can hear it easily from a couple couple of metres away. Sometimes if I give it a gental tap it goes silent...but often comes back again. Occasionally it its silent for days.

When I have an incoming call the noise changes pitch and I know the phone is about to ring before it actually does.

When I'm on the phone the noise is aways gone.

I didn't think much of it when I first connected it up as the previous Netcomm router I tried had a similar sort of noise, but coming from it's power adapter. It hasn't bother me too much as the sound of my computer going generally hides it. However, I'll be moving house soon and possibly be locating the device in my lounge and running wireless connections. So ideally it would be nice if this sound was not there.

I have a feeling that I take it back to the shop I got it from they'll tell me that it's a normal electronic noise, or claim that they can't hear it (I had a similar noise from a Sky decoder and the technician was really pissed off about changing it was he couldn't hear it!) The particular shop has a charge if you return faulty equipment that isn't, to their testing, faulty.

Another problem I've had with the router (or perhaps VFX?) is that on random occasions I find that incoming calls go one way (people can hear me but I can't hear them). Or I pick up the phone, there is dial tone, I get a short ring tone then silence. I quickly figured out that this can be fixed by unplugging the power and restarting. Sometimes I'm problem free for weeks, other times early in January I've had it happen three times in day. There is no obvious pattern of events. I logged the fault early in January with the help help, not sure if they were able to look into it, everytime it happens is usually when I've had an important call coming in and I need to call them back, so just reset. It's not a big hassle, but I wondered if it might be related the the nosiness of the electronics inside the box and whether I should try and get a replacement before the warranty is up!

Anyone else had similar sounds/problems? Or can recommend a direct contact at Linksys who may be able to say straight off that it sounds like a fault and will be able to organise a replacement?


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3594 posts

Uber Geek
+1 received by user: 79


  Reply # 64356 20-Mar-2007 06:07
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I have exactly the same box at home and a few in our lab and dont hear that noise, and since it goes away when you tap it, I would probably ask for a replacement.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink


27 posts


  Reply # 64829 23-Mar-2007 11:56
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I have bought 3 PAP2T devices, the first one was faultly, the second one was OK but has a high level of background white noise.
The third device I bought recently has noticeably lower background white noise.

Does anyone smell poor QA as far as linksys is concerned?

193 posts

Master Geek
+1 received by user: 6

  Reply # 64980 26-Mar-2007 09:43
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Yes Amigo I have exactly the same issues with my WRTP54G and people being able to hear me and me not hearing them. I dont have the noises you talk of though. I know the fault is a WRTP54G fault not a WXC or VFX fault as it also affects my second line which is with a different provider. I beleive the fault is caused by the WRTP54g getting to hot not sure of a good way to prevent it yet though.

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