[WXC/VFX] Network congestion

Forums › Vodafone New Zealand › [WXC/VFX] Network congestion

gwoollett

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Topic # 12670 30-Mar-2007 08:12

I'd just about gotten my wife and Mum thinking that VFX was the way to go, unfortunetly a couple of bad calls last night almost ruined it...
In the evening there seems to be a lot of network congestion that plays havoc with the call quality

traceroute to 58.28.4.2 (58.28.4.2), 30 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 0.659 ms 1.649 ms 1.188 ms
2 203-97-104-1.cable.telstraclear.net (203.97.104.1) 11.591 ms 12.525 ms 12.009 ms
3 218.101.61.50 (218.101.61.50) 17.062 ms 13.881 ms 15.738 ms
4 218.101.61.45 (218.101.61.45) 22.166 ms 21.856 ms 22.016 ms
5 g9-927.u12.brh.telstraclear.net (218.101.61.4) 22.421 ms 23.703 ms 22.919 ms
6 g1-926.u11.pnr.telstraclear.net (218.101.61.33) 40.919 ms 55.605 ms 85.722 ms
7 ggis-gige-v906.telstraclear.net (203.98.18.67) 23.324 ms 22.648 ms 23.834 ms
8 g0-1-0-4.akcr8.global-gateway.net.nz (210.55.202.49) 31.832 ms 26.822 ms 22.039 ms <--------------------- This one
9 v4.aksw7.global-gateway.net.nz (210.55.202.51) 27.052 ms 45.088 ms 32.395 ms <----------------- or this one
10 wxc-dom.aksw7.global-gateway.net.nz (203.96.116.54) 22.155 ms 23.599 ms 24.131 ms
11 ge-0-1-0-akl-ae01.wxnz.net (58.28.8.4) 22.390 ms 24.580 ms 23.599 ms
12 ip-58-28-160-2.wxnz.net (58.28.160.2) 24.583 ms 25.754 ms 23.049 ms
13 ns1.wxnz.net (58.28.4.2) 22.517 ms 24.913 ms 24.430 ms

One of these two using winmtr last night were giving ping times as bad as 1.2 seconds!! Funny how 202.51 one belongs to Telescum...
Are these two hops proving a problem for others or is it just me??

johnr

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Reply # 65551 30-Mar-2007 08:22

I think you mean Telecom

gwoollett

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Reply # 65557 30-Mar-2007 08:59

Oh Er yes, I do mean Telecon... Sorry Telecom. Do you happen to work for them.

I'm just maybe tougue in cheek implying that companies like Telecom control network speeds which imped unwanted competition.

Why are you simpathetic to Telecom when the Commerce Commission and the Govt haven't been.

Yes I frustrated that after paying good money for a broadband connection that the speeds are this poor...

Graeme

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Reply # 65560 30-Mar-2007 09:15

johnr works for another mobile telco, so he's just being nice.

We in general don't like the term Telescum being used on Geekzone, because we believe in good, civil discussions. For name calling there are other places. Also, please keep this on topic. If it's not related to Xnet, then we will move this to the appropriate forum.

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Reply # 65561 30-Mar-2007 09:22

Please don't refer to Telecom as Telescum (or any telco/company like Vodafone, TCL etc (there are equally worse names for them))... For your information, I can assure you that John doesn't work for Telecom and the process of pointing that out does not indicate ones employer, nor does it state ones stance to it.

If you rather keep calling Telecom 'Telescum', please refer to this website where that kind of behavior is more welcomed.

You should contact your provider, in this case Telstraclear (or potentially Xnet) since you are on their service and are their customer, if there is a fault with one of the global gateway hops that they use, they can then escalate the issue that way. Contacting Telecom regarding an issue that could be on TCLs network will achieve nothing (but perhaps a few laughs for the guys on the other end).

There are many issues that could be the issue which could potentially lay between those hops or be unique to Telstraclear. If you read other threads - you'd notice that TCL customers have been having a few issues over the last few days. Ever consider that to be the cause before launching a salvo at Telecom?

Edit: Too late clicking the post button, snap!

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johnr

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Reply # 65563 30-Mar-2007 09:26

gwoollett: Oh Er yes, I do mean Telecon... Sorry Telecom. Do you happen to work for them.
I'm just maybe tougue in cheek implying that companies like Telecom control network speeds which imped unwanted competition.

Why are you simpathetic to Telecom when the Commerce Commission and the Govt haven't been.

Yes I frustrated that after paying good money for a broadband connection that the speeds are this poor...

Graeme

Hi Gwoollett I work for Vodafone NZ,

gwoollett

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Reply # 65603 30-Mar-2007 13:50

Yep I'm out of line on this, sorry to forum maintainers and Johnr.
I shouldn't have allowed private circumstances to colour my posting.

I am upset that the major Telco providers have let the QOS slide as much as it has.

I simply didn't have the time last night/ this morning to read through other forums concerning TCLs problems.

As excellent as Xnet/World Exchange is, its fortunes will always rest on the robustness (or lack there of) of NZ's data network.
If NZs broadband isn't even close to being having the same sort of uptime as a standard phone line, I suspect as in my experience people will simply pay the $350 extra a year and stick with their landlines.

Graeme