Hi,
Anyone else having issues accessing the old Telstra Customer Zone?
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"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"
MikeHales: Hi
What services do you have as there are different cycles for billing.
Cheers
"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"
kawaii:MikeHales: Hi
What services do you have as there are different cycles for billing.
Cheers
Hi,
It is for the inhome cable internet and television - the billing cycle finished on 15 August and wondering what the time delay between the end of the billing cycle and when the bill is issued.
Thanks in advance
kawaii:
Hi,
It is for the inhome cable internet and television - the billing cycle finished on 15 August and wondering what the time delay between the end of the billing cycle and when the bill is issued.
Thanks in advance
Product Manager @ PB Tech
Smartphones @ PB Tech | Headphones @ PB Tech
heapsort: I still get my phone+Internet+TV bill in the post, formerly from TelstraClear now Vodafone, and have found it always takes a long time to arrive so the bill often arrives less than a week before payment is due. (I'm sure it appears on the website earlier, but don't bother to look for it unless the paper version is exceptionally late.)
My August bill was dated the 6th, arrived on the 16th, payment due 22nd. Not sure where each bill spends its 8-10 days of delivery time.
Product Manager @ PB Tech
Smartphones @ PB Tech | Headphones @ PB Tech
onslaught86:heapsort: I still get my phone+Internet+TV bill in the post, formerly from TelstraClear now Vodafone, and have found it always takes a long time to arrive so the bill often arrives less than a week before payment is due. (I'm sure it appears on the website earlier, but don't bother to look for it unless the paper version is exceptionally late.)
My August bill was dated the 6th, arrived on the 16th, payment due 22nd. Not sure where each bill spends its 8-10 days of delivery time.
It's possible that your address details have an incorrect post code in the systems, this needs to be updated manually at the mail house and can sometimes delay statements by post. If you email your account number to onlinecare@vodafone.co.nz, I'll get the team to take a look - Can also switch to email billing if that's easier for you.
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