TelstraClear Customer Zone down

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matisyahu

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Topic # 128623 17-Aug-2013 02:54

Hi,

Anyone else having issues accessing the old Telstra Customer Zone?

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matisyahu

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Reply # 879919 17-Aug-2013 03:16

It appears to be back up again; anyone able to tell me when Vodafone issues a bill for the month? end of the month for me was 15 August but I've received no email regarding how much I am owing nor are there any bills available in the customer zone.

MikeHales

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Vodafone NZ

Reply # 879980 17-Aug-2013 11:18

Hi

What services do you have as there are different cycles for billing.

Cheers

Channel Manager, Help & Support @ Vodafone NZ

matisyahu

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Reply # 880110 17-Aug-2013 14:02

MikeHales: Hi

What services do you have as there are different cycles for billing.

Cheers

Hi,

It is for the inhome cable internet and television - the billing cycle finished on 15 August and wondering what the time delay between the end of the billing cycle and when the bill is issued.

Thanks in advance

MaxLV

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Reply # 880131 17-Aug-2013 15:15

kawaii:
MikeHales: Hi

What services do you have as there are different cycles for billing.

Cheers

Hi,

It is for the inhome cable internet and television - the billing cycle finished on 15 August and wondering what the time delay between the end of the billing cycle and when the bill is issued.

Thanks in advance

Same for me.
My billing period ends on the 8th of the month, usually get an email 3 - 4 days later saying my online bill is available.

I've checked the website several times in the last 5 days, only shows last months bill.

I'm on Phone, Mobile, TV, and Internet (cable).

NikT

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Reply # 881441 20-Aug-2013 10:48

kawaii:

Hi,

It is for the inhome cable internet and television - the billing cycle finished on 15 August and wondering what the time delay between the end of the billing cycle and when the bill is issued.

Thanks in advance

Historically (I believe this is still the case), statements are printed on the first Thursday after the billing date, are sent & dated the Friday, and are due fifteen days after that - so if your billing cycle ended on the 15th, the new one will start on the 16th, and and the statement will generate this Thursday.

I'd not be too worried if you haven't been sent anything, you're certainly not going to get any late payment fees if your very first statement is a little delayed in showing up through no fault of your own! :)

Product Manager @ PB Tech

https://pbtech.co.nz/smartphones

heapsort

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Reply # 881471 20-Aug-2013 11:33

I still get my phone+Internet+TV bill in the post, formerly from TelstraClear now Vodafone, and have found it always takes a long time to arrive so the bill often arrives less than a week before payment is due. (I'm sure it appears on the website earlier, but don't bother to look for it unless the paper version is exceptionally late.)

My August bill was dated the 6th, arrived on the 16th, payment due 22nd. Not sure where each bill spends its 8-10 days of delivery time.

NikT

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Reply # 881538 20-Aug-2013 13:18

heapsort: I still get my phone+Internet+TV bill in the post, formerly from TelstraClear now Vodafone, and have found it always takes a long time to arrive so the bill often arrives less than a week before payment is due. (I'm sure it appears on the website earlier, but don't bother to look for it unless the paper version is exceptionally late.)

My August bill was dated the 6th, arrived on the 16th, payment due 22nd. Not sure where each bill spends its 8-10 days of delivery time.

It's possible that your address details have an incorrect post code in the systems, this needs to be updated manually at the mail house and can sometimes delay statements by post. If you email your account number to onlinecare@vodafone.co.nz, I'll get the team to take a look - Can also switch to email billing if that's easier for you.

Product Manager @ PB Tech

https://pbtech.co.nz/smartphones

heapsort

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Reply # 881578 20-Aug-2013 14:40

onslaught86:
heapsort: I still get my phone+Internet+TV bill in the post, formerly from TelstraClear now Vodafone, and have found it always takes a long time to arrive so the bill often arrives less than a week before payment is due. (I'm sure it appears on the website earlier, but don't bother to look for it unless the paper version is exceptionally late.)

My August bill was dated the 6th, arrived on the 16th, payment due 22nd. Not sure where each bill spends its 8-10 days of delivery time.

It's possible that your address details have an incorrect post code in the systems, this needs to be updated manually at the mail house and can sometimes delay statements by post. If you email your account number to onlinecare@vodafone.co.nz, I'll get the team to take a look - Can also switch to email billing if that's easier for you.

Post code on the statement is correct and address is unambiguous. It's no big deal, I was only mentioning it as a curiosity, didn't mean to hijack another commenter's thread. I'll probably switch to email statements or get direct debit set up, been meaning to do that.

D1023319

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Reply # 881677 20-Aug-2013 17:42

Does vodaphone have a smartphone app for our inhome / customer zone info.

I am after a quick way to check my datausage