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9 posts

Wannabe Geek

Topic # 13017 18-Apr-2007 15:27
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Hi all,

I'm currently having problems with my TCL Cable modem / Internet connection.  The standby button on the top of the modem stopped working yesterday, so I think that is the reason I cannot connect to the internet.  The fourth green status light (online) isn't on either

I have tried disconnecting the power supply and waiting the prescribed 30 seconds before I connect the power back up.  The connection status lights light up as usual (all green), but still no internet and no standby button working.  After a minute or so the online status light stops flashing.

I know that TCL are having issues with Paradise at the moment so am not sure if that is the problem or its a bung modem.  Please help.


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  Reply # 67559 18-Apr-2007 16:02
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Almost certainly a problem with the modem. Call the help desk and report. They can do a live test to see if the modem is connecting to the network.

9 posts

Wannabe Geek

  Reply # 67562 18-Apr-2007 16:15
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ok, cheers.

Will try and give them a call tonight once i'm home.  Hopefully i'm not on hold for 30mins like the other night.  Speaking of which, does anyone have a direct dial number for tech support?

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