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510 posts

Ultimate Geek


Topic # 13046 19-Apr-2007 15:11
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Hi

We are having problems when people are calling in. They can hear us, but we can not hear them. Also the call notify is listing the calls
more than once. For example one call was logged 20 times, usually 2 have the same time.
I have turned things off as I am not at home. The wife said the phone rang at 7.30am. couldn't hear anyone on the other end.
but then that same number is listed another 20 times. and similar with other numbers.

I have rang the helpdesk.

UN wpmoore




"In the end, it's not the years in your life that count. It's the life in your years." -
  --  Abraham lincoln

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WorldxChange

  Reply # 67731 19-Apr-2007 15:19
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The helpdesk passed this on and we have taken a look at found the issue with the inbound calls, your config had a error in it that effected inbound calls only, bascially 2 different codec were being negotiated , thats why there was  one way audio, we have fixed the issue and you should now be okay




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510 posts

Ultimate Geek


  Reply # 67766 19-Apr-2007 17:19
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Hi Phil

we have still having problems with it.Frown I have reset the modems etc. but same problem.

Thanks

Warrick




"In the end, it's not the years in your life that count. It's the life in your years." -
  --  Abraham lincoln

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  Reply # 67777 19-Apr-2007 18:51
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Hi Warrick,

it appears the issue is still there we will need to check what is happening, sorry we thought we had fixed it, just to confirm your outbound is okay, it's just the inbound ? also if you can restart your router as well as your spa2102 just to reset all the settings after the change.






Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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  Reply # 67779 19-Apr-2007 19:11
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Just doing some checking it appears we probably have fixed it and the correct codecs are selected
but your router may not be passing the packets back to your 2102, as the device reports not seeing any received but 1372 were passed ,
you sent 1386 and we saw them, if you can restart your router and device and see if that makes a difference please
 
Server: Linksys/SPA2102-5.1.6
P-RTP-Stat: PS=1386,OS=27720,PR=0,OR=0,PL=0,JI=0,LA=0,DU=28,EN=G729a,DE=G711u
Via: SIP/2.0/UDP xxxxxxx;branch=z9hG4bK--xxxxxxV5060-0-68801886-637953650-1176958642871-
Content-Length: 0


Media Typeaudio/g729
urimostimestampself-madebegin-ex-seqend-ex-seqpackets-passedpackets-droppedpackets-lostcurrent-jitter
From:sip:9950xxxx@xxxxxxx

4.1416:57:55.391 Thu 2007-04-19true000000

From:sip:9950xxxx@xxxxxxx

4.1416:57:55.780 Thu 2007-04-19true001372300.267

Media Typeaudio/g729
urimostimestampself-madebegin-ex-seqend-ex-seqpackets-passedpackets-droppedpackets-lostcurrent-jitter
From:sip:09833xxxx@xxxxxxxx;user=phone

4.1616:57:55.391 Thu 2007-04-19true000000

From:sip:09833xxxx@xxxxxxxx;user=phone

4.1616:57:55.780 Thu 2007-04-19true001383300.118





Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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Reply # 67786 19-Apr-2007 20:42
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Hi Phil

All is back to normal Smile Thank you Phil and the team at WxC. Great service.

warrick




"In the end, it's not the years in your life that count. It's the life in your years." -
  --  Abraham lincoln

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  Reply # 67817 20-Apr-2007 07:37
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wmoore: Hi Phil

All is back to normal Smile Thank you Phil and the team at WxC. Great service.

warrick



Hi Warrick,

Good to hear, sorry this did appear to be our issue with the config file which caused the problem so I aplogise for that.  still trying to work out why this occured on your config only, we will find the cause and hopefully ensure it dosn't occur again.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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