Same old same old: TelstraClear cable proxy broken again

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Same old same old: TelstraClear cable proxy broken again

ajam

8 posts

Wannabe Geek

#130718 25-Sep-2013 12:44

I'm a Wellington TelstraClear cable internet user and I'm finding I can't access a bunch of web-sites again. I've had pretty poor performance over the last week or so.

For example, today I can't get to: http://en.wikipedia.com/

Usually, the problem is that the TelstraClear transparent proxy server on
ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251) is wedged.

Are others having the same problem?

Adrian

1 | 2 | 3

526 posts

Ultimate Geek

#902457 25-Sep-2013 13:58

Having the same problem at work. I thik we are on Fibre though but intl traffic is serviced by Vodafone. Also in wellington
International sites in particular have been terrible in the last week or so

traceroute wikipedia.org
1 192.168.1.1 (192.168.1.1) 2.341 ms 2.409 ms 2.602 ms
2 lo0.internet.ivpn.pe25.telstraclear.net (218.101.61.124) 3.930 ms 3.859 ms 3.910 ms
traceroute to wikipedia.org (208.80.152.201), 64 hops max, 52 byte packets
3 ie2-g-0-0-0.telstraclear.net (203.98.50.2) 13.294 ms 13.432 ms 13.074 ms
4 ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251) 13.002 ms 13.015 ms 13.332 ms
5 unknown.telstraglobal.net (134.159.174.41) 15.629 ms
unknown.telstraglobal.net (134.159.174.37) 14.655 ms
unknown.telstraglobal.net (134.159.174.41) 18.383 ms
6 i-0-0-1-1.1wlt-core01.bx.telstraglobal.net (202.84.223.85) 141.777 ms 141.638 ms 145.605 ms
7 i-0-1-2-0.eqnx-core01.bi.telstraglobal.net (202.84.144.14) 172.717 ms 174.003 ms 171.712 ms
8 202.40.149.66 (202.40.149.66) 172.031 ms 173.699 ms 172.779 ms
9 gtt-peer.eqnx03.pr.telstraglobal.net (134.159.61.74) 142.623 ms 169.796 ms 141.921 ms
10 xe-5-1-0.was10.ip4.tinet.net (141.136.108.198) 214.460 ms
xe-1-2-1.was10.ip4.tinet.net (89.149.184.173) 212.404 ms 516.219 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
[ doesn't end]

SCM

459 posts

Ultimate Geek

#902465 25-Sep-2013 14:07

Working fine from a Snap connection though seems to follow the same/similar route..

C:\Documents and Settings\Scott>tracert wikipedia.org

Tracing route to wikipedia.org [2620:0:860:ed1a::1]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms fritz.box [2406:e000:62f8:1:c225:6ff:fe05:8d9c]
2    19 ms    22 ms    27 ms 2406:e000:98:1::1
3    16 ms    18 ms    20 ms 2406:e000:98:8::1
4    37 ms    37 ms    40 ms 2405:a400:2de5:b002::2
5    32 ms    29 ms    29 ms ge-0-1-0-969.xcore2.telstraclear.net [2001:4403:0:103::1]
6    34 ms    35 ms    38 ms 2403:e800:608:1::1
7   158 ms   166 ms   162 ms unknown.telstraglobal.net [::ffff:202.84.251.133]
8   177 ms   164 ms   158 ms 2403:e800:ff00:110::7
9   155 ms   165 ms   161 ms 10gigabitethernet1-3.core1.lax1.he.net [2001:504:0:3::6939:1]
10   160 ms   160 ms   163 ms 10gigabitethernet1-3.core1.lax2.he.net [2001:470:0:72::2]
11   167 ms   179 ms   172 ms 10gigabitethernet2-3.core1.phx2.he.net [2001:470:0:24a::1]
12   186 ms   194 ms   199 ms 10gigabitethernet5-3.core1.dal1.he.net [2001:470:0:258::2]
13   210 ms   217 ms   215 ms 10gigabitethernet5-4.core1.atl1.he.net [2001:470:0:1b6::2]
14   230 ms   228 ms   240 ms 10gigabitethernet16-5.core1.ash1.he.net [2001:470:0:1b5::1]
15     *        *        *     Request timed out.
16   350 ms   356 ms   350 ms ae0.cr2-eqiad.wikimedia.org [2620:0:861:fe00::2]
17   378 ms   389 ms   378 ms xe-1-1-0.cr1-sdtpa.wikimedia.org [2620:0:861:fe02::2]
18   385 ms   376 ms     *     wikipedia-lb.pmtpa.wikimedia.org [2620:0:860:ed1a::1]
19   384 ms   380 ms   381 ms wikipedia-lb.pmtpa.wikimedia.org [2620:0:860:ed1a::1]

Trace complete.

C:\Documents and Settings\Scott>tracert wikipedia.org

Tracing route to wikipedia.org [208.80.152.201]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms fritz.box [192.168.178.1]
2    43 ms    39 ms    41 ms 20.17.69.111.static.snap.net.nz [111.69.17.20]
3    34 ms    16 ms    16 ms 24.17.69.111.static.snap.net.nz [111.69.17.24]
4    29 ms    29 ms    45 ms xe-0-3-0-1037.mdr.core.snap.net.nz [111.69.27.66]
5    51 ms    42 ms    29 ms 111-69-27-65.core.snap.net.nz [111.69.27.65]
6    30 ms    33 ms    66 ms unknown.telstraglobal.net [134.159.174.37]
7   158 ms   179 ms   191 ms i-0-0-1-1.1wlt-core01.bx.telstraglobal.net [202.84.223.85]
8   220 ms   221 ms   230 ms i-0-1-0-0.eqnx-core01.bi.telstraglobal.net [202.84.144.202]
9   199 ms   214 ms   162 ms i-0-0-0-3.eqnx03.bi.telstraglobal.net [202.84.251.126]
10   232 ms   245 ms   241 ms gtt-peer.eqnx03.pr.telstraglobal.net [134.159.61.74]
11   256 ms   256 ms   256 ms xe-1-2-1.was10.ip4.tinet.net [89.149.184.173]
12   370 ms   353 ms   403 ms xe-5-3-1.cr2-eqiad.wikimedia.org [173.241.131.218]
13   301 ms   302 ms   256 ms ae0.cr1-eqiad.wikimedia.org [208.80.154.193]
14   271 ms   271 ms   271 ms xe-0-0-1.cr1-sdtpa.wikimedia.org [208.80.154.210]
15   281 ms   271 ms   271 ms wikipedia-lb.pmtpa.wikimedia.org [208.80.152.201]

Trace complete.

dylanp

840 posts

Ultimate Geek

Trusted

#902516 25-Sep-2013 16:08

ajam: I'm a Wellington TelstraClear cable internet user and I'm finding I can't access a bunch of web-sites again. I've had pretty poor performance over the last week or so.

For example, today I can't get to: http://en.wikipedia.com/

Usually, the problem is that the TelstraClear transparent proxy server on
ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251) is wedged.

Are others having the same problem?

Adrian

Hi Adrian

I've asked our team but we don't have any wider issues like that at the moment. Would be great to please get a ticket lodged. The best way to do that would be to call 0508 888 800 and ask for technical assistance to report a fault, and that should get you through to the right people.

Cheers

Dylan

nutbugs

270 posts

Ultimate Geek

Lifetime subscriber

#902555 25-Sep-2013 16:53

Seeing similar issues in Kapiti.

andar

67 posts

Master Geek

#902565 25-Sep-2013 17:02

Same problem here, no problem if I vpn to work and browse from there.

I am on Telstra Cable in Christchurch.

langers1972

1039 posts

Uber Geek

#902569 25-Sep-2013 17:12

nutbugs: Seeing similar issues in Kapiti.

mackemm63

13 posts

Geek
Inactive user

#902571 25-Sep-2013 17:21

Had the same issues in Christchurch over the past couple of weeks ... Steam store page not working, Steam profile/inventory page still not working. I can't get anything from Wikipedia at home, but I can at work???? This is much the same as before with Telstra, but it got fixed after it was on this sites forum.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

stocksp

709 posts

Ultimate Geek

ID Verified

Lifetime subscriber

#902602 25-Sep-2013 18:42

Wendo

12 posts

Geek

#902712 25-Sep-2013 20:56

+1 here too, Chch cable. getting packet about 1% loss to ge-0-2-0-1 even and some interesting spikes in latency

DoomlordVekk

129 posts

Master Geek

Trusted

#902742 25-Sep-2013 22:44

Wendo, when you say 1% packet loss, are you using ICMP or is this UDP via traceroute?

My reason for asking is ICMP will often be rate-limited on Internet facing/housed routing hardware to mitigate DOS attacks
and sometimes what looks like packet loss is just the firewall between forwarding and control planes chucking
the odd ICMP packet away

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter – British Airways

The views expressed here are my own and are not reflective of other organisms or organisations.

DoomlordVekk

129 posts

Master Geek

Trusted

#902746 25-Sep-2013 22:49

I'm on cable in Wellington and this is what I am seeing to en.Wikipedia.com

Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. 192.168.0.1 0.0% 330 0.3 0.3 0.2 0.5 0.1
2. ???
3. lo0.internet.ivpn.pe25.telstraclear.net 0.0% 330 10.9 13.5 7.8 153.9 13.5
4. ie2-g-0-0-0.telstraclear.net 0.0% 330 18.5 20.2 16.6 56.7 5.4
5. ge-0-2-0-1.xcore1.acld.telstraclear.net 10.0% 330 20.3 20.7 15.3 68.6 7.3
6. unknown.telstraglobal.net 0.0% 330 20.0 22.4 15.5 55.8 4.6
7. i-0-6-1-0.tlot-core01.bx.telstraglobal.net 0.0% 330 147.3 147.0 140.5 173.4 3.4
8. i-0-4-0-7.eqnx-core01.bi.telstraglobal.net 0.0% 330 175.3 178.7 172.0 198.5 3.2
9. i-0-0-0-1.eqnx03.bi.telstraglobal.net 0.0% 329 152.2 155.0 148.0 395.4 24.1
10. gtt-peer.eqnx03.pr.telstraglobal.net 0.0% 329 150.0 148.8 146.0 189.6 3.4
11. xe-5-0-0.was10.ip4.tinet.net 0.0% 329 246.6 249.3 244.9 308.0 8.0
12. xe-5-3-1.cr2-eqiad.wikimedia.org 18.5% 329 247.2 238.1 233.1 306.7 6.5
13. wikipedia-lb.eqiad.wikimedia.org 0.3% 329 236.3 238.0 234.6 335.0 6.3

Shoes2468

785 posts

Ultimate Geek

#902748 25-Sep-2013 23:00

Yup issues here tonight in Christchurch looks like a couple of other threads in relation to this, comon Vodafone see if you can sort this out for good, Telstra clear couldn't

mattbush

784 posts

Ultimate Geek
Inactive user

#902847 26-Sep-2013 08:44

Amazes me that they have no internal systems to detect faults themselves.

Oliver

80 posts

Master Geek

#903290 26-Sep-2013 19:40

+1
For me it's just international websites often failing to load (timing out in browser), NZ ones seem fine. Been going on with my TelstraClear cable service in Christchurch for maybe a couple of weeks now. Have no problem if I use a VPN to San Francisco for some reason so I've taken to leaving that on. Happening on both my PC (plugged directly into router) and wife's laptop on Wi-Fi.

insomniacNZ

7 posts

Wannabe Geek

#903299 26-Sep-2013 19:56

I posted a new thread about this same issue, browsing so slow & awkward I missed this thread altogether

So +1 from me on this issue, hope it gets sorted soon, my work from home office has already been affected, have had to shell out for extra mobile data to get by

1 | 2 | 3