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53 posts

Master Geek


Topic # 13310 3-May-2007 10:06
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Hi guys. I feel a bit guilty for coming in as a noob to ask for help, but I promise I'll stick around and post some more!

We finally made the move off dial-up last month, staying with Paradise, and I was keen to set up a home wireless network. I was pretty keen to set up a wireless network and went out and grabbed a router. So here's the story so far:

I bought a D-Link router on the advice of the Dick Smith guy. I was going to buy the Netgear one that was $20 cheaper, but he told me it wouldn't work with cable. Turns out it would have, which is what I'd thought, but that's neither here nor there. I went home with my D-Link router (sorry, can't remember the model number - $150 at Dick Smith, I'll look it up later) and set about creating a network. I followed the instructions in the book, and then found whatever step it was that they'd left out of the book, and voila! - a network. Then I managed to get the internet working over it. So far so good. Now I secured my network with WPA-PSK security. Still so far so good.

Then on the weekend of Sat 21/Sun 22 April, the connection started dropping in and out, then just went altogether. I waited for it to come back, but it didn't. The network was still fine, but the internet just wouldn't connect (we use IE6). My wife started getting antsy and got me to ring TCL tech support. I got onto a tech in under 5 minutes (a record!) and then had to pretend that I didn't have a wireless network as they don't support them. He talked me through setting up my internet connection again directly through the modem. So the internet was back, but when I went back to try and get it to connect through my network, it just wouldn't.

At this point I'd like to acknowledge that I should have tried unplugging the modem for a minute and plugging it back in before I called tech support, but I seem to have a mental block for the simple solutions...

Now I started trying to go through all my network settings to find out why the internet wouldn't connect through it. I didn't document any of what I've done, which was another rookie mistake, and then I committed the ultimate booboo - I changed the router setting to stop assigning IP addresses, so now I can't even access the routervia my network. So I reset the router and started again from scratch, but this time it doesn't want to play ball and I can't get my network set up.

To complicate matters further, the laptop that I'm using to do all this still keeps finding my old WPA-PSK secured network, but of course I can't connect to it. So my question is really: how do I blow away everything I've done and start again from scratch? And is there a guide somewhere for doing this that has all the little steps and tricks that aren't in the router instructions? Any help would be greatly appreciated. Sorry for the uber-long post.

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BDFL - Memuneh
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Reply # 69379 3-May-2007 10:30
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A few words: return the D-Link. Forget about that brand. It doesn't exist.

You should get a Belkin. Or a Netgear. Make sure it's a wireless router with ethernet ports, not a DSL router. And be happy...







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  Reply # 69381 3-May-2007 10:33
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Hi Hamish,

The best place to start with Wireless Routers is to buy a network cable (if you don't already have one, that is).  Connect your laptop to one of the Ethernet (LAN) ports on the router.

You then need to go into the Network Properties of the "Local Area Connection" on your laptop, and set it to "Obtain an IP address automatically".  Check that this has actually happened by means of the STATUS menu option for your Local Area Connection.

At this point you should be able to login to your router's setup page via a fixed IP address.  The Quick Start Guide should tell you what it is.  Probably something like 10.1.1.1 or 192.168.0.1.

From that point, you should be able to get the wireless network going again, but take it easy, one step at a time.  Networking is a complex area, and you might want to have a look around the web for some tutorials which will make your life easier.

I'm sure that one of the other GZ regulars has some suggestions as to a good place to start for helpful material.

I hope that helps.

Cheers,
Grant.


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Reply # 69382 3-May-2007 10:35
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Grant17 is right... But since the network worked before and stopped... I had too many problems with D-Link and ended up going back to Belkin. I have a second Belkin router, after almost seven years with my previous one - it's that good.







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Master Geek


  Reply # 69417 3-May-2007 15:04
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Thanks for that guys. I'll have to see whether the Dick Smith guys will give me a refund. I'm kinda annoyed, because like I said, I was going to go for the Netgear option but was told it was a no go, only to refer back to the Dick Smith website after the fact and see it written bold: Cable and ADSL modems.



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Master Geek


  Reply # 69498 4-May-2007 09:45
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Success! Thanks for your help, my network is now working again. I'll probably still bin the D-Link, but at least I'll have a network to use until then. I might even hold onto it until TCL start supporting wireless networking later in the year, which they claimed they'd do in the Infotech pages in the Dominion Post on Monday.

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Reply # 69499 4-May-2007 09:47
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"Supporting wireless networks" means you probably have to buy their device, otherwise nothing...

By the way, what did you do?





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  Reply # 69546 4-May-2007 20:23
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hamo: Success! Thanks for your help, my network is now working again. I'll probably still bin the D-Link, but at least I'll have a network to use until then. I might even hold onto it until TCL start supporting wireless networking later in the year, which they claimed they'd do in the Infotech pages in the Dominion Post on Monday.


I think you'll find that the helpdesk will do it's best to get you going with the wireless router, but they won't spend a lot of time trying to debug the router. Reality is that a lot of people put wireless routers on the end, and it's just easier to give basic support for users. TCL certainly tried to help me with my Linksys, but it was a provisioning fault in the end. At least they don't send you off to the D-Link 0800 for help like the Xtra guys do....




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  Reply # 69581 5-May-2007 10:03
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freitasm: "Supporting wireless networks" means you probably have to buy their device, otherwise nothing...

By the way, what did you do?



I heard a while ago they were looking at rolling out Linksys WCG200's which are a Wireless G router with built in DOCSIS modem. There have been plenty of rumors over the years so I guess we'll have to wait and see.



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  Reply # 69624 5-May-2007 17:22
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I wound up using an IP address in the right range to access the router and change the settings back on my original network so that I could access it again, then re-secured it. I'm still gtting a bit of internet drop-out, but talking to a guy in Harvey Normans today he suggested I might want to look at the MTU rate. Any suggestions for the best MTU to use on Paradise Cable?

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  Reply # 69627 5-May-2007 18:06
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freitasm:

Grant17 is right... But since the network worked before and stopped... I had too many problems with D-Link and ended up going back to Belkin. I have a second Belkin router, after almost seven years with my previous one - it's that good.



I guess my experience is opposite. I first used an old D-Link 501 router only on the TCL network (having used it overseas on a DSL network in HK). It worked fine.  When I put wireless into the house I kept the Dlink as the router and added both a 802.11b and 802.11a WAP. Finally with all the gear there, decided to amalgamate to one unit and upgraded to a Belkin wireless a/b/g router. This caused no end of problem with intermittent lockups. Belkin replaced the unit twice but then said they could do no more - it must be something on the TCL network they could not check since they are in Auckland. I think it was heat - the Belkin would get quite hot underneath.

I finally ditched it (anybody interested in a Belkin Dual band A+G router?) and replaced it with a Dlink DI-784 a/b/g router WAP which has been problem free.

I guess YMMV as they say




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Master Geek


  Reply # 69638 5-May-2007 19:17
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Dick Smith don't know anything.

I'm not sure what 3COM offers in the way of cable routers, but we have a 3COM ADSL wireless router and it is really good. Especially considering that our phone line is buggered (when having a water supply pipe replaced, the plumber accidentally cut through it and to add to that, that little sliver pole thing (about 2 feet high) at the end of the driveway, was hit by a car a couple of times).





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  Reply # 69740 6-May-2007 23:16
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hamo: I wound up using an IP address in the right range to access the router and change the settings back on my original network so that I could access it again, then re-secured it. I'm still gtting a bit of internet drop-out, but talking to a guy in Harvey Normans today he suggested I might want to look at the MTU rate. Any suggestions for the best MTU to use on Paradise Cable?
The standard Ethernet MTU of 1500 works fine.

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