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81 posts

Master Geek
+1 received by user: 3


Topic # 13491 13-May-2007 12:16
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Well, today I decided to use the Vodafone website to change my TXT

plan.

 

After the slow process of logging in, I tried to change the TXT plan.

It seems that you have to remove your current plan first. After

removing it I tried to add the new one - it would not let me, so I

rang 777, and after siting on hold, explained this to a Vodafone

employee.

 

Whilst half way through the process of adding the new plan, I heard

"Thank you for calling Vodafone. Good bye", and was hung up on, so I

rang back. And got cut off. Again.

 

I rang back, yet again - (by this time I was in a rather bad mood),

and explained that I was cut off, twice. They then proceeded to tell

me that the call was cut off at my end - to which I said "No, you hung

up on me - it said 'good bye'". (That is to say, I went nuts). They

_then_ admitted it was their problem. Finally they changed my TXT

plan (I hope).


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111 posts

Master Geek
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  Reply # 70586 13-May-2007 19:38
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CS lesson 1: Never tell the caller it's their own fault! 
Be tactful - "we don't know how that happened, so sorry,  but here we are now, how can we help".
Maybe that CS didn't get past lesson 0.

14213 posts

Uber Geek
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  Reply # 72148 25-May-2007 01:21
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I never managed to do anything with my plan online at vodafone.co.nz, I have had to resort to calling them every time. The website always gives me weird errors, times out, or just plain doesn't work. Doesn't bother me I just call them, but if they had a clue they'd reduce their helpdesk costs by letting customers do it themselves.




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273 posts

Ultimate Geek
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  Reply # 72295 26-May-2007 15:26
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777 doesn't seem to be working at all today (Sat May 26 '07). Try paying your VF account by credit card today and see how far you get!

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Reply # 72314 26-May-2007 18:58
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Go on to a flexi plan with Telecom, Then you would not need to add/change your text plan, just either text, or not text and not get charged anything! just call, or not call and pay accordingly!!!!



Sorry just had to add that!



I'm on a base20 plan on my vodafone, much better than having to fork out 20 anytime minutes at $1 a minute!!!!! and i'm on the 1gb data plan (N95 phone which is getting some heavy use!)


Australia's "MYA" website is superb in comparson to New Zealand's, and it lets Prepaid users see their history which has been LOCKED OFF in New Zealand.....

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