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Topic # 136242 20-Nov-2013 10:30
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I stumped up the five hundy or so to 'buy' the TBox instead of paying the monthly rental. I'm off contract in the new year and now I'm weighing up my options, however VF's website is straight out of of Theresa Gattung's play book of "confusion as a marketing tool".

VF, what's the policy on people who own their TBox? I already get "free use with VF Sky" so..........?

Why would you feel the need to contract someone who has decided to stick with your ecosystem through a big purchase already?

Why, for the love of god why is your website the way it is?

Why do I have to give my information 3 times everytime I ring your helpdesk? Don't you have caller id for crying out loud?

Why do you have people overseas trying to figure out what package I need by looking at the same F*****G website that I am? THEY don't even get it.


...



sigh.............

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  Reply # 937783 20-Nov-2013 10:38
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You did not purchase it, you paid the rental in advance, ownership is still vested with Vodafone.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  Reply # 937798 20-Nov-2013 11:13
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KiwiNZ: You did not purchase it, you paid the rental in advance, ownership is still vested with Vodafone.


This.

http://www.screenscribe.tv/hdtv/telstraclear-confirms-pricing-plans-for-t-box/

TelstraClear is adopting Sky’s rental model for its new HD PVR, the T-Box.

 

The home media device is still being tested while the telco sorts out teething issues.

 

But when it is ready for installation, customers can choose between paying a one-off fee of $499 upfront or a monthly rental of $14.95.

 

However, the T-Box will remain the property of TelstraClear.

 

The advantage of this over TiVo’s model, where you buy the PVR outright, is if something goes wrong with the technology, such as hard drive failure, the telco will replace the T-Box.

 

Of course, being a pay-TV service, there will be a monthly channel-subscription package to pay on top of this (which, as of next month, will start from $87.59 for a digital TV/phone line package).

 

TelstraClear has a content supply deal with Sky but has publicly voiced frustration about the restrictions it places on the telco’s programming autonomy.

 

As Telstra market manager for TV, Jeff Doyle, told Onfilm last year, linear broadcasting content is not the end game of the T-Box.

 

“We’re looking at other options where we can deliver 1080p through other content providers.”

 



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