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sonyab

132 posts

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#138002 16-Dec-2013 17:44
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Vodafone - warning make sure you hang up before you mock and laugh at your customers expense.  Sadly you didn't ....shame on you!!

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Klipspringer
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  #953205 16-Dec-2013 17:47
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Lol...

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dylanp
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  #953208 16-Dec-2013 17:55
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Hi Sonya

I'm very sorry to hear this, clearly it's very unprofessional. I believe I have found your account and the staff involved and will follow this up immediately.

Thank you for bringing it to our attention.

Dylan

Johnk
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  #953209 16-Dec-2013 17:55
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Ha,
Amateur (and unprofessional) mistake



sonyab

132 posts

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  #953211 16-Dec-2013 17:59
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Yes Dylan EXTREMELY unprofessional - I am glad they had their little bit of fun, but I am sure they're not laughing anymore. To top it off I have been waiting for nearly and hour and a half for a call from a Manager as request and still no one has called.
Hence my post.

nakedmolerat
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  #953213 16-Dec-2013 18:06
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Do you mind telling us why are they laughing? What was your question?

jeffnz
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  #953220 16-Dec-2013 18:28
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yes knowing a few more details would save some jumping to conclusions although that takes the fun out of it




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sonyab

132 posts

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  #953241 16-Dec-2013 18:42
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Lol. Dylan will soon be able to tell you himself as they review the tape. They clearly thought they got one over me and we're proud of it. The supervisor retold the car his account of our conversation amongst other things "when I said no it's not acceptable she had nothing else to say ha ha ha" hilarious clearly!



sonyab

132 posts

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  #953242 16-Dec-2013 18:44
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Whoops was meant to be csr (customers service rep)

nakedmolerat
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  #953245 16-Dec-2013 18:52
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I don't think Dylan will tell us about it. He's a Vodafone employee.

crazed
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  #953259 16-Dec-2013 19:01
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It actually has nothing to do with anyone other than a Vodafone representative and the OP.




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sonyab

132 posts

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  #953261 16-Dec-2013 19:02
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I think you're right! Sadly he'll hear me screaming down the phone "I can hear you" and then the phone hanging up. I resorted to posting after waiting 1.5 hours for a manager to call me. I do appreciate his swift action it's a pity it took this to get a response.

mattbush
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  #953278 16-Dec-2013 19:25
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Most Organisations have this type of behavior and seldom do they get caught out.

Sadly its the sign of faceless organisations and bored/underpaid employees.

Well done.

jeffnz
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  #953281 16-Dec-2013 19:33
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well done on what? no idea what happened and if not likely to hear then no point to thread IMHO :)




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freitasm
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#953285 16-Dec-2013 19:44
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jeffnz: well done on what? no idea what happened and if not likely to hear then no point to thread IMHO :)


I think the "point" was achieved. Anything else is speculation. I doubt Vodafone will say anything in public as this would be a breach of the Privacy Act. So, folks, settle down...






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sonyab

132 posts

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  #953396 16-Dec-2013 23:00
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mattbush: Most Organisations have this type of behavior and seldom do they get caught out.

Sadly its the sign of faceless organisations and bored/underpaid employees.

Well done.



Sadly very true!

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