I have been with Vodafone formally Telstra Clear for about 2 years, perhaps longer but I have now become sick of the appalling customer support.

For over 8 months I have been trying to setup a Direct Debit. I filled in the form, which was processed and my bank said Vodafone need to use a different Authorisation code for the direct debit as the code on the form has been used before, which is why my bank can't honor the payment.

So I called Vodafone, they said we will email you a new form (it had the same authorisation code) but I filled it in regardless and again it was rejected, I called Vodafone and they said they would look into it and call me, they never did. I then called again and they said we will post you another form (it had the same authorisation code) but I filled it in regardless and again it was rejected. I am now on my 6th form and the bank keeps rejecting them regardless how much I tell Vodafone the authorisation code is being rejected as it has been used before and they keep sending me the same form.

The last straw is when I noticed they are now charging 2% for payments, so now I am getting charged more money and it isn't even my fault! Its the principle rather than the 2% as it is not a lot but still. So I called Vodafone and express how unhappy I was and they informed me they would look into it and call me, I still haven't heard anything.

So why will I never use Vodafone again.....their support is rubbish and they do not care about their customers.You are losing an internet, land line and mobile subscriber and I was going to get Sky too but I would rather find a company that cares about the customers. I would not recommend Vodafone.