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510 posts

Ultimate Geek


# 15029 31-Jul-2007 21:18
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Hi Guys

Since Sunday night the call quality on my vfx line, has been patchy at times. I have not changed anything ???
Could someone have a look for me?

Thanks Guys.






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BDFL - Memuneh
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# 80639 31-Jul-2007 21:36
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I think in this case your first point of call would be their help desk... Even if you try through here, there's not much information in the post - for example, did you have any other problems with your Internet access, or just VoIP? Are other downloads affected? Did you have any service interruption in the period, etc?







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  # 80652 31-Jul-2007 22:37
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freitasm: I think in this case your first point of call would be their help desk... Even if you try through here, there's not much information in the post - for example, did you have any other problems with your Internet access, or just VoIP? Are other downloads affected? Did you have any service interruption in the period, etc?



Didn't have internet problems. Just voIP. all calls were around 8-9pm.




"In the end, it's not the years in your life that count. It's the life in your years." -
  --  Abraham lincoln

 
 
 
 


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  # 80677 1-Aug-2007 06:30
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Hi Warrick

I have quickly taken a look at a couple of calls, now is the issue at your end ? as what I am seeing is a bit of packet loss being reported by your device, which generally points to your net connection, as the we are receiving all the packets sent by your device, I will have our Tech support team take a look at your Internet connection, can you also tell me where you downlaoding anything at the time ?



Timestamp     : 21:00:47.041 2007-07-31
Direction     : RX
Remote IP/Port: 58.28.xxx.xxx
Local IP/Port : 58.28.xxx.xxx
Transport     : UDP
----------------------------------------
SIP/2.0 200 OK
To: 09950xxxx<sip:9950xxxx@as.wxcnz.net>;tag=bd9c95f5f5c735d3o0
From: <sip:09xxx7783@as.wxcnz.net>;tag=96141c3a-1f7c-46aef885-6a0944a0-6a544fac
Call-ID: 29cf8a1d-46e08fcb@192.168.1.2
CSeq: 1 BYE
Via: SIP/2.0/UDP 58.28.xxx.xxx:8060;branch=z9hG4bK-46aefa3e-6a100009-1db14037
Server: Linksys/SPA2102-5.1.6
P-RTP-Stat: PS=21978,OS=439560,PR=21547,OR=430940,PL=423,JI=2,LA=0,DU=433,EN=G729a,DE=G729a
Content-Length: 0













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  # 80700 1-Aug-2007 09:44
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I've checked out the Internet side of things - they look ok from a general perspective.  I've responded to your help email with a few questions and possible things to do if it happens again.









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  # 80709 1-Aug-2007 10:44
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Cameronn: I've checked out the Internet side of things - they look ok from a general perspective. I've responded to your help email with a few questions and possible things to do if it happens again.


I have sent you a PM.




"In the end, it's not the years in your life that count. It's the life in your years." -
  --  Abraham lincoln



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  # 80953 2-Aug-2007 22:51
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wmoore:
Cameronn: I've checked out the Internet side of things - they look ok from a general perspective. I've responded to your help email with a few questions and possible things to do if it happens again.


I have sent you a PM.



All is better now.Smile




"In the end, it's not the years in your life that count. It's the life in your years." -
  --  Abraham lincoln

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  # 80977 3-Aug-2007 08:33
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Good to hear all is well - just try those tests if it happens again :)

Oh just in case anyone else was wondering - I just wanted the following tests to be run during questionable VFX service periods.

Speedtests via speedtest.xport.co.nz & a MTR  to 58.28.5.8 (speedtest.xport.co.nz)

winMTR (http://winmtr.sourceforge.net/winmtr_bin.zip)

This is just to rule out any obvious problem that is related to the Telecom network prior to reaching us.











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