Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




510 posts

Ultimate Geek


Topic # 15029 31-Jul-2007 21:18
Send private message

Hi Guys

Since Sunday night the call quality on my vfx line, has been patchy at times. I have not changed anything ???
Could someone have a look for me?

Thanks Guys.






"In the end, it's not the years in your life that count. It's the life in your years." -
  --  Abraham lincoln

Create new topic
BDFL - Memuneh
61812 posts

Uber Geek
+1 received by user: 12466

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 80639 31-Jul-2007 21:36
Send private message

I think in this case your first point of call would be their help desk... Even if you try through here, there's not much information in the post - for example, did you have any other problems with your Internet access, or just VoIP? Are other downloads affected? Did you have any service interruption in the period, etc?







510 posts

Ultimate Geek


  Reply # 80652 31-Jul-2007 22:37
Send private message

freitasm: I think in this case your first point of call would be their help desk... Even if you try through here, there's not much information in the post - for example, did you have any other problems with your Internet access, or just VoIP? Are other downloads affected? Did you have any service interruption in the period, etc?



Didn't have internet problems. Just voIP. all calls were around 8-9pm.




"In the end, it's not the years in your life that count. It's the life in your years." -
  --  Abraham lincoln

 
 
 
 


3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 80677 1-Aug-2007 06:30
Send private message

Hi Warrick

I have quickly taken a look at a couple of calls, now is the issue at your end ? as what I am seeing is a bit of packet loss being reported by your device, which generally points to your net connection, as the we are receiving all the packets sent by your device, I will have our Tech support team take a look at your Internet connection, can you also tell me where you downlaoding anything at the time ?



Timestamp     : 21:00:47.041 2007-07-31
Direction     : RX
Remote IP/Port: 58.28.xxx.xxx
Local IP/Port : 58.28.xxx.xxx
Transport     : UDP
----------------------------------------
SIP/2.0 200 OK
To: 09950xxxx<sip:9950xxxx@as.wxcnz.net>;tag=bd9c95f5f5c735d3o0
From: <sip:09xxx7783@as.wxcnz.net>;tag=96141c3a-1f7c-46aef885-6a0944a0-6a544fac
Call-ID: 29cf8a1d-46e08fcb@192.168.1.2
CSeq: 1 BYE
Via: SIP/2.0/UDP 58.28.xxx.xxx:8060;branch=z9hG4bK-46aefa3e-6a100009-1db14037
Server: Linksys/SPA2102-5.1.6
P-RTP-Stat: PS=21978,OS=439560,PR=21547,OR=430940,PL=423,JI=2,LA=0,DU=433,EN=G729a,DE=G729a
Content-Length: 0













Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

334 posts

Ultimate Geek
+1 received by user: 3

Trusted
WorldxChange

  Reply # 80700 1-Aug-2007 09:44
Send private message

I've checked out the Internet side of things - they look ok from a general perspective.  I've responded to your help email with a few questions and possible things to do if it happens again.









510 posts

Ultimate Geek


  Reply # 80709 1-Aug-2007 10:44
Send private message

Cameronn: I've checked out the Internet side of things - they look ok from a general perspective. I've responded to your help email with a few questions and possible things to do if it happens again.


I have sent you a PM.




"In the end, it's not the years in your life that count. It's the life in your years." -
  --  Abraham lincoln



510 posts

Ultimate Geek


  Reply # 80953 2-Aug-2007 22:51
Send private message

wmoore:
Cameronn: I've checked out the Internet side of things - they look ok from a general perspective. I've responded to your help email with a few questions and possible things to do if it happens again.


I have sent you a PM.



All is better now.Smile




"In the end, it's not the years in your life that count. It's the life in your years." -
  --  Abraham lincoln

334 posts

Ultimate Geek
+1 received by user: 3

Trusted
WorldxChange

  Reply # 80977 3-Aug-2007 08:33
Send private message

Good to hear all is well - just try those tests if it happens again :)

Oh just in case anyone else was wondering - I just wanted the following tests to be run during questionable VFX service periods.

Speedtests via speedtest.xport.co.nz & a MTR  to 58.28.5.8 (speedtest.xport.co.nz)

winMTR (http://winmtr.sourceforge.net/winmtr_bin.zip)

This is just to rule out any obvious problem that is related to the Telecom network prior to reaching us.











Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.