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Topic # 150459 23-Jul-2014 18:51
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Im looking on our account in CustomerZone, Waiting to see if we are being charged an extra $10 or $15 or tbox rental this month, Anyway Ive noticed something strange

Looking at the past bill dates,

19 December 2013
23 January 2014
20 February 2014
19 March 2014
23 April 2014
20 May 2014
19 June 2014

The july one has not shown up yet. But looking at the pattern of that it seems to go 19, 20, 23, then over again


Basically what I would like to know is why the dates are like this? Thanks

Im assuming the new one will come tonight or something

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  Reply # 1094695 24-Jul-2014 09:50

They're all Thursdays. :)

You'll have a set billing date each month on which your bandwidth cap rolls over (if applicable) and monthly services renew. Statements print on the first Thursday after that billing date. So if your billing date was, for example, the 23rd, your July statement would be dated Thursday the 24th, and your August statement would be dated Thursday the 28th.




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones




2106 posts

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  Reply # 1095055 24-Jul-2014 16:34
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NikT: They're all Thursdays. :)

You'll have a set billing date each month on which your bandwidth cap rolls over (if applicable) and monthly services renew. Statements print on the first Thursday after that billing date. So if your billing date was, for example, the 23rd, your July statement would be dated Thursday the 24th, and your August statement would be dated Thursday the 28th.


Thanks, A bit confused, but we'll see :)

Some of those dates up there arent thrusdays, some are wednesdays and tuesdays



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  Reply # 1095702 25-Jul-2014 15:52
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The last day of our internet usage pack is 11:59pm on the 17th, then at midnight it goes over to the next one

So I expect it to come up within the next couple of days

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