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Topic # 15241 11-Aug-2007 12:07
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TelstraClear and Telecom prepare landmark hookup:


Telstraclear and Telecom are preparing to sign a landmark deal on Monday that will see TelstraClear sell Telecom's mobile services under its own name and at its own pricing, creating a seismic shift in the $2.5 billion mobile market.

Vodafone will offer "free broadband" for its mobile customers, with strings attached, in an apparent bid to steal TelstraClear's thunder.

TelstraClear previously provided a mobile service through a more restrictive resale arrangement with Vodafone, which seems to be the big loser from TelstraClear's new allegiance.

TelstraClear will be able to control the look and feel of the service and add its own features. Vodafone had tried to sign a new resale deal with TelstraClear, which broke off negotiations because of thin margins, sources say.

TelstraClear and Telecom declined comment. But TelstraClear spokesman Mathew Bolland said he had heard that Vodafone would make an announcement.


You can read more about the "Vodafone free broadband plan" in my blog.

I wonder if this is what Tom Pullar-Strecker and a certain Telecom New Zealand employee were talking about while enjoying an ice cream this week in Wellington's Courtenay Place ;-)...







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  Reply # 81995 11-Aug-2007 12:30
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I guess the fighting has now begun... We all know Vodafone believes it owns TCL's 029 customers and the word on the street for the past month has been that TCL were signing with Telecom and planning to take their customers with them.


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  Reply # 82008 11-Aug-2007 15:25

I think you'll find Mr Pullar-Strecker's account is a tad erm... wrong. I'll tell you all about the launch tomorrow.

As for the TelstraClear mobile situation, I think a quick look at this site:

http://www.telstraclear.co.nz/terms/mobile.cfm

tells you the situation with the mobile customers. Please note the URL - TelstraClear:

Vodafone New Zealand Limited ("Vodafone") provides the mobile services to you and TelstraClear Limited (TelstraClear) acts as Vodafone's agent with regard to providing you billing services (including credit checks and control) and customer services. If you have any questions about your mobile account please contact TelstraClear customer services on 0508 555 500 for business customers, and 0508 888 800 for residential customers, or 508 free from your mobile phone.

TelstraClear will provide these mobile services to you so long as we remain Vodafone's agent. The Agency Agreement we have with Vodafone is scheduled to terminate on 30 June 2007. There will be a transition period but after that, if TelstraClear and Vodafone do not enter into a new arrangement, Vodafone will manage and invoice you for your mobile services.


 

To spell it out fully - all the customers who signed up for Vodafone's services through TelstraClear received a Vodafone contract to sign. TelstraClear has been acting as agent for Vodafone, nothing more.

Cheers

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


 
 
 
 


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  Reply # 82014 11-Aug-2007 16:42
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I didn't mean it in that sence - I meant that it won't be difficult for TCL to poach quite a few of their big corporate customers back. There are some who are very unhappy about what has gone on and will be happy to go back to a single provider. I'm sure Vodafone will be trying their best to keep them since they can now offer business lines but they can't offer a full package of services like TCL can.




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  Reply # 82019 11-Aug-2007 17:06
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Hi Mauricio, I didn't spot you - you should have said Hello! The only 'scoops' I got at that meeting were gingernut ice cream and lemon sorbet, I'm afraid. Tom P-S



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  Reply # 82058 12-Aug-2007 03:35
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There is some very amazing stuff coming as exciting as the 2001 year of major acquisitions. As we have pretty much reached 100%, This time around, it's the big push to get the largest share and to keep the clients.

the companies whom don't treat their customers with respect are in huge danger of losing them and subsequently losing themselves.

We can only guess whom that might be.

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  Reply # 82065 12-Aug-2007 09:25
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paradoxsm: There is some very amazing stuff coming as exciting as the 2001 year of major acquisitions. As we have pretty much reached 100%, This time around, it's the big push to get the largest share and to keep the clients.



the companies whom don't treat their customers with respect are in huge danger of losing them and subsequently losing themselves.



We can only guess whom that might be.



Paradoxsm I think that if you are talking on behalf of a company that you work for you should make it obvious that you work for them. Maybe add to your sig?







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  Reply # 82069 12-Aug-2007 10:08
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Nety:
Paradoxsm I think that if you are talking on behalf of a company that you work for you should make it obvious that you work for them. Maybe add to your sig?


This has come up time and time again. People do not need to disclose their place of work.

There are several reasons for doing so (privacy and the other 'not anyone elses business to know about ones personal life') but from a company perspective - the minute people start saying 'I work for xxx company', things they say start to be associated with that company.

Granted that Paradoxsms post might be rather suggestive, Its rather sad when people need to start accusing others of being shills or employees of telco/internet providers solely based on their opinions (and in some rare cases their blind faith, which gives the impression of fanboy-ism) and while it has occurred that a few people fall in that category, I've been rather restrained in making such accusations (though I have made suggestions when someone falsely accused me of working for XTRA).




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  Reply # 82079 12-Aug-2007 12:37
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the companies whom don't treat their customers with respect are in huge danger of losing them and subsequently losing themselves.


We can only guess whom that might be.



Telecon, VodIfonelyThe'dDoBetter, TelstraClearlyClueless.

I've had problems with all 3 of them.

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  Reply # 82080 12-Aug-2007 12:41
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And here on Geekzone, we'll refer to them as Telstraclear (TCL), Telecom (TCNZ), and Vodafone (VF or VFNZ).




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Reply # 82082 12-Aug-2007 12:58
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timestyles:Telecon, VodIfonelyThe'dDoBetter, TelstraClearlyClueless.

I've had problems with all 3 of them.


There ar other sites where you can companies names. Not here.




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  Reply # 82101 12-Aug-2007 17:24
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cokemaster: Its rather sad when people need to start accusing others of being shills or employees of telco/internet providers solely based on their opinions


paradoxsm: There is some very amazing stuff coming as exciting as the 2001 year of major acquisitions. As we have pretty much reached 100%, This time around, it's the big push to get the largest share and to keep the clients.


This is hardly an opinion.

I agree that I should not have to say who I or any other individual work for however when you are making a statement as the one above I think you should. If paradoxsm is not making a statement about the company that he works for then it is a very strange statement.

However if the rule of the forum is that you don't then so be it. I don't agree with it but can live with it.








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  Reply # 82104 12-Aug-2007 18:09
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Unless you know paradoxsms situation (I'm not saying I do), it would premature to form such conclusions as we sometimes write things that are often not the clearest.

For instance, he could be referring to 100% mobile penetration figure thats been thrown around? Of course, the rest of the post is fairly self explanatory. A good customer experience means higher probability of future revenue from that customer.

The term 'slippery slopes' come to mind when making such accusations. Any post praising good service or pointing out flaws in service could potentially be labeled as being company shill/fanboy/employee promoting own products, or trashing the competition. Its happened to me before, and I certainly didn't like accusations (which were quite far off) aimed at me because someone disagreed with my posts. Of course, given the slippery slope, the same could potentially be applied to you with any DSL speed feedback being 'proof' that you work for a telco111oneone omg the sky is falling111.

You see my point?

Anyway - to the point. If you suspect someone works for some company, thats fine - keep it to yourself, don't drag it onto the forums. There is no reason why one has to discredit some legitimate points solely on the unconfirmed suspicion that they work for xxx company and because of this their posts are nothing but meaningless press releases packaged up as forum posts. If you really want to ask - ask the person in a PM, however I see little point in forcing everyone into a cloak and daggers game of 'who works for xxx company'.







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  Reply # 82110 12-Aug-2007 18:54
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Hmmm, this is fun to watch. What started as comment on TCL's latest mobile strategy turned into a minor flame on keeping secrets (!).

Paradoxsm is right - companies (and I mean all of them) should think of the customer more and be prepared to provide a good level of service, or not even bother. Putting in half effort is really poor. I think WorldExchange is putting in good effort to be seen with Xnet

As it stand's, I am a private customer of the big 3 - that's Telecom, TelstraClear and Vodafone. None stands out as brilliant, and all could do better.

As an observation, I really hope it isn't like 2001. I was working in the UK at the time, and the market absolutely collapsed around June - all the carriers were losing money hand over fist and firing staff like it was a new fashion trend.

I think there will be a lot of puff and posture this year, and plans to break into new markets with new technologies. But money will be spent, launch parties will be had, products will go out and fail to live up to expectations etc.... and then the cleanup will really begin in earnest.

I know where I'd like to be in that cycle....





________

 

Antonios K

 

 

 

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  Reply # 82111 12-Aug-2007 19:00
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Nety: However if the rule of the forum is that you don't then so be it. I don't agree with it but can live with it.


No it is not a rule- just common sense. Not all operators are upfront and have an official presence here, so it is not nice trying to rat out the small help we can get from some people.

As for paradoxsm's writing style, I recommend you read his blog and you will realise it is jus the way he writes things., critical of all operators equally.

Now back on topic please.




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