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WorldxChange

Topic # 15341 17-Aug-2007 10:03
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This is a message from the Management Team at WorldxChange


We apologise to our Xnet customers who have experienced slower than normal speeds over the past few weeks.  

The take up rate of our Broadband services has been phenomenal over recent months and the actual average usage per customer has increased from our normal network planning figures. The end result has been some peak time congestion.

Those of you who have been following the blog sites for some time will know that other ISPs with a bunch of share holders to satisfy don’t quickly augment their capacity. Xnet are of a view that we have subscribers to satisfy. By doing so, we’ll grow and the shareholders that we do have will have a better business in the long run.

With that said, we are about to significantly augment our international IP capacity to cater not only for this recent growth, but also for the expected take-up rate of our bundled VoIP and Internet services that we will be releasing over Naked Bitstream in October 07.

Keep your comments coming, both good and bad.  Those of you who have been around a while know that Xnet listens and sometimes makes changes as a result of your blogging. You can be assured that the decision-makers at Xnet are in the background watching.  

You can also be sure that they can tell when some joker has a gripe that they’re hoping will smear Xnet and would like to thank those of you who are often quick to separate the wheat from the chaff.





Phil Moore

Operations Manager

WorldxChange Communications






Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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Ultimate Geek
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  Reply # 82700 17-Aug-2007 12:08
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Thanks for that Phil. I only noticed a slight drop most times with your speed test meter. When you said about the bundled voip and internet services in October is that going to be for all customers or just new customers. I am already a VFX customer and apart from a few teething problems at peak times which have now been resolved I am finding the VFX service a very good one so am quite eagerly waiting for naked bitstream and having P.O.T.S turned off



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WorldxChange

  Reply # 82701 17-Aug-2007 12:11
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Hi Lance,

Sorry can't say yet the Sales and Marketing people haven't finished doing their magic and I would not want to mislead you...so have to wait for a bit longer for that answer sorry Frown




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

 
 
 
 


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  Reply # 82719 17-Aug-2007 15:00
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That explains a LOT!!!
Thanks for letting us know Phil.
(I have been one of the people suffering from quite slow speeds during peak times - under 1Mbit/s some evenings)

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  Reply # 82731 17-Aug-2007 16:54
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thanks for acknowledging theres a problem Laughing

I don't mind getting occasional sub-par speeds (due to overloading or what have you), but when isp's don't even acknowledge theres a problem really gets to me, so kudos to you guys

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  Reply # 82762 17-Aug-2007 21:14
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Thanks Phil!

Just got my Xnet going tonight after many years with Ihug via Wired Country. speedtest.net reports 6.5mbps down and 800kbps(ish) up, it's great!!!

Cheers.

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Reply # 82831 18-Aug-2007 15:23
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Well I guess you guys have only yourselves to blame for this one. I mean if you insist on offering:
1. the very best level of customer service you can
2. excellent products an services
3. interact and listen to your customers (IE supporting a forum on geekzone)
4. etc etc
Then I'm sorry to say you are just going to have to put up with more and more customers. If your were like other ISP's, then you wouldn't have this problem would you? But then I guess your "just not normal"

Keep up the good work :)






Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
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  Reply # 83781 25-Aug-2007 17:05
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I don't mind getting occasional sub-par speeds (due to overloading or what have you), but when isp's don't even acknowledge theres a problem really gets to me, so kudos to you guys


Well I do.
 I had to see this here to even know what the problem was and when you get rubbish speed to begin with - like 400kbps, then more problems makes it nearly unusable.

Even Google was timing out.



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  Reply # 83811 25-Aug-2007 22:29
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That was for one weekend on a service that is usually pretty fast, so you should have known that something was up (or down!) when it got slow.  Tonight at 10:30 I'm getting 4.9Mbps even though the Internet is obviously very busy at the moment (TradeMe photos are slow to load), so they have probably sorted it out.




You can never have enough Volvos!


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  Reply # 87286 20-Sep-2007 01:18
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When is the new capacity going to come online?




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

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  Reply # 87304 20-Sep-2007 08:10
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It came online about a week after that announcement :)

Thanks!

Wendy

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