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658 posts

Ultimate Geek
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Topic # 153571 1-Oct-2014 17:36
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Anyone on cable just get hit with an outage recently (like 2-4 mins ago)?

Lasted about 20 minutes?

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658 posts

Ultimate Geek
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  Reply # 1144987 1-Oct-2014 17:42
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Sorry, forgot to mention.

I'm in Kapiti.

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Uber Geek
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  Reply # 1145005 1-Oct-2014 18:21
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Did you check the Vodafone NZ status page?

https://www.vodafone.co.nz/help/network-status/



658 posts

Ultimate Geek
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  Reply # 1145020 1-Oct-2014 18:39
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johnr: Did you check the Vodafone NZ status page?

https://www.vodafone.co.nz/help/network-status/


Thanks. Will have to remember that one for next time.

I called the 0800 number, and was told there were no known issues in my area. Service had been restored by the time I eventually got through. However, I wanted to know if there were any known issues that might be responsible.
Was given the typical scripted response. Politely declined the request to recycle the modem.

Hopefully whatever caused the outage was a one-off.

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Uber Geek
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  Reply # 1145045 1-Oct-2014 18:49
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So you did not power cycle the modem as requested?



658 posts

Ultimate Geek
+1 received by user: 28


  Reply # 1145098 1-Oct-2014 20:28
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johnr: So you did not power cycle the modem as requested?

Why?

Service had been restored. I maintained a consistent ping to the gateway throughout (which was fine).

I didn't see the point of any further unnecessary downtime (particularly as I'm not entirely convinced power cycling the modem was even related to the specific outage).

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Uber Geek
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  Reply # 1145105 1-Oct-2014 20:41
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So if service was back up no point but before calling I mean

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