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662 posts

Ultimate Geek


#153612 2-Oct-2014 19:47
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Just wondering....

Was on the phone for over an hour.

Accidentally hung up [sigh]. So have gone to the back of the queue.

On 15th minute of my "5 minute queue/wait time".

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  #1146030 2-Oct-2014 20:44
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happens to everyone dude.  
My latest saga is that ive been waiting almost 2 weeks to a email I have sent them. I got the auto reply a day after sending….. waiting….waiting….waiting…..

ITs perhaps a reason why they are in the RED. 

'That VDSL Cat'
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  #1146044 2-Oct-2014 21:00
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Vodafone are quite a large isp, Queues are somewhat expected.

I had an interesting experience today, without naming as to not derail tooo much.. but not VF unfortunately.

Thursday afternoon, school holidays, i expected things would likely be reasonably busy. The Queues were actually remarkably low, i was very pleasantly surprised to see that and impressed.


Hopefully Vodafone can get their Queue right down, but if your calling at peak... your pretty much going to be guaranteed a Queue some days..




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


 
 
 
 


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  #1146045 2-Oct-2014 21:00
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Call from a mobile and use the call back feature for fixed line 0800 438 448


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  #1146046 2-Oct-2014 21:01
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Goosey: ITs perhaps a reason why they are in the RED. 


Revenue is up it's what happens when a business buys another business and TCL was not a small purchase

@zaptor what was your call / query about?



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Ultimate Geek


  #1146057 2-Oct-2014 21:12
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johnr:
Goosey: ITs perhaps a reason why they are in the RED. 


Revenue is up it's what happens when a business buys another business and TCL was not a small purchase

@zaptor what was your call / query about?


Same thing as yesterday. Broadband outage.

Finally got through. All I wanted was to log a ticket for the 2nd instance. I didn't expect the guy to fix it, or even make a call out. I just wanted a record for future occurrences.
Was basically told a single person didn't warrant a new ticket, that I wasn't important enough basically, then the guy hung up on me.

Oh well...

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  #1146066 2-Oct-2014 21:19
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@zaptor when you say broadband outage do you mean a quick outage or a ongoing outage and are you on the cable network (HFC) / xDSL / fibre?

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  #1146068 2-Oct-2014 21:20
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johnr: @zaptor when you say broadband outage do you mean a quick outage and are you on the cable network / xDSL / fibre?


http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=153571

ild assume by what the OP said before, this would be the previous issue.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


 
 
 
 


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  #1146076 2-Oct-2014 21:24
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@zaptor the cable (HFC) network is going thru a major upgrade at the moment that is due to be completed at the end of October / early November

This is to offer faster speeds and more capacity

Every time a outage happens just note down the time and date and once you have a few examples call it thru and log it in one job no need to call each short outage but I suspect these will stop by the end of the month



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Ultimate Geek


  #1146083 2-Oct-2014 21:36
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johnr: @zaptor the cable (HFC) network is going thru a major upgrade at the moment that is due to be completed at the end of October / early November

This is to offer faster speeds and more capacity

Every time a outage happens just note down the time and date and once you have a few examples call it thru and log it in one job no need to call each short outage but I suspect these will stop by the end of the month


Now that's an answer I can live with.

Thanks johnr.

PS: You should train the CSRs...

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  #1146084 2-Oct-2014 21:37
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zaptor:
johnr: @zaptor the cable (HFC) network is going thru a major upgrade at the moment that is due to be completed at the end of October / early November

This is to offer faster speeds and more capacity

Every time a outage happens just note down the time and date and once you have a few examples call it thru and log it in one job no need to call each short outage but I suspect these will stop by the end of the month


Now that's an answer I can live with.

Thanks johnr.

PS: You should train the CSRs...


johnR training the csrs.. this would go down well im sure ;)




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


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  #1146086 2-Oct-2014 21:41
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Going back a few years I use to train the new Mobile tech agents :)

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  #1146105 2-Oct-2014 21:57
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+1 to mobile call back, worked a treat last week for me

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Ultimate Geek


  #1146580 3-Oct-2014 13:13
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I am currently awaiting a call back that was meant to happen this morning.

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Geek


  #1146629 3-Oct-2014 14:11
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johnr: Going back a few years I use to train the new Mobile tech agents :)


I was one of them laughing

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