What's up with cable lately?

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gbwelly

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#153788 7-Oct-2014 21:02

Hey Vodafone people, could you guys tell us a bit more about what's up with cable internet recently? Why whatever do I mean? Take a look at the threads lately -packet loss, ye olde transparent proxy issues, international problems etc.

My issue is the lack of consistency of performance at the moment. It's all over the place. Funky page loading issues this afternoon for example, but cleared up half way through troubleshooting. Speed variations, page timeouts, 15Mb/s to Vodafone speedtest.net server one evening, ranging to 115Mb/s the next. Sometimes the Snap Chch speedtest server is way better than Vodafone's etc (30Mb/s vs 80Mb/s)

Yes I am checking the service status page when there are issues.
Problem is, who can complain about transient issues only getting 15Mb/s? I know it's 'up to' 130Mb/s. I would however hope my Vodafone to Vodafone speedtest server results (Lower Hutt to Wellington server) would always be above 100Mb/s on a 130Mb/s plan. Not like I'm testing against an international server, this is the Vodafone internal performance.

It's not broken so I have not logged a 'fault' it's just not on top form compared to a few months ago.

Do I share bandwidth with others in my area? But why would I get better speeds to Snap than Vodafone in that situation?

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#1149515 7-Oct-2014 21:12

The cable (HFC) network is going thru a upgrade at the moment and is due to be completed end of October / early November, This is to offer more capacity and faster speeds

Then to top it off Monday a contractor working on something else not related to Vodafone chopped thru a fibre cable and made a right mess which took about 24 hours to resolve / fix due to the location and the weather

gbwelly

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#1149526 7-Oct-2014 21:23

Thank JohnR, so just hang tight and wait it out eh?

johnr

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#1149529 7-Oct-2014 21:30

If service is up and running now and you are having no issues then yep I would hang up

solaybro

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#1149533 7-Oct-2014 21:40

johnr:This is to offer more capacity and faster speeds

By faster speeds do you mean we will be able to upgrade to speeds faster than the current maximum 100/20. If so what speeds would we be looking at?

johnr

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#1149537 7-Oct-2014 21:46

Work is been done to offer 200Mbps DL once the upgrades are complete, I am not sure when the faster speeds are going to be offered to customers

Lias

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#1149610 8-Oct-2014 00:07

Are you able to say if faster uploads are included with the new offerings?

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arnies

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#1152418 12-Oct-2014 21:34

Terrible performance has not changed for us over the last week. General browsing very slow. Geekzone, slow. Facebook, slow.

on a cable 50/2 plan in Karori, Wellington

traceroute geekzone.co.nz
traceroute: Warning: geekzone.co.nz has multiple addresses; using 162.159.243.82
traceroute to geekzone.co.nz (162.159.243.82), 64 hops max, 52 byte packets
1 192.168.20.1 (192.168.20.1) 4279.256 ms 4090.247 ms 1781.576 ms
2 * * *
3 lo0.internet.ivpn.pe25.telstraclear.net (218.101.61.124) 4309.107 ms 2462.774 ms 2764.551 ms
4 ie2-g-0-0-0.telstraclear.net (203.98.50.2) 1841.984 ms 4193.642 ms 1846.178 ms
5 ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251) 2764.803 ms * *
6 unknown.telstraglobal.net (134.159.174.41) 4633.473 ms
unknown.telstraglobal.net (134.159.174.37) 22.690 ms 61.530 ms
7 i-0-0-4-0.sydo-core02.bx.telstraglobal.net (202.84.142.153) 48.312 ms 4808.020 ms
i-0-7-4-1.sydo-core02.bx.telstraglobal.net (202.84.140.181) 1842.868 ms
8 i-0-3-2-0.sydo-core01.bi.telstraglobal.net (202.84.220.190) 614.187 ms
i-0-6-0-6.sydo-core01.bi.telstraglobal.net (202.84.223.37) 1163.686 ms
i-0-7-0-5.sydo-core01.bi.telstraglobal.net (202.84.223.45) 312.025 ms
9 i-6-0-0.pthp-core01.bi.telstraglobal.net (202.84.143.142) 103.650 ms 2759.103 ms 3689.638 ms
10 i-0-5-4-0.skdi-core01.bx.telstraglobal.net (202.84.143.181) 2660.860 ms 3783.024 ms 3589.901 ms
11 i-0-3-0-0.6ntp02.bi.telstraglobal.net (202.84.243.82) 2361.469 ms 2769.242 ms 4400.496 ms
12 pacnet-peer.6ntp02.pr.telstraglobal.net (202.126.173.98) 4063.126 ms 1435.838 ms 3067.117 ms
13 * te0-0-2-0.wr1.sin0.asianetcom.net (61.14.157.109) 2988.720 ms 2800.076 ms
14 te0-0-0-0.gw3.sin3.asianetcom.net (61.14.157.130) 607.526 ms 1333.105 ms 511.053 ms
15 cdf-0014.asianetcom.net (203.192.169.226) 2562.764 ms 1025.783 ms 921.290 ms
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 *

johnr

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#1152421 12-Oct-2014 21:37

arnies: Terrible performance has not changed for us over the last week. General browsing very slow. Geekzone, slow. Facebook, slow.

on a cable 50/2 plan in Karori, Wellington

Have you called and logged a fault / query?

mdf

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#1152424 12-Oct-2014 21:41

johnr: The cable (HFC) network is going thru a upgrade at the moment and is due to be completed end of October / early November, This is to offer more capacity and faster speeds

Then to top it off Monday a contractor working on something else not related to Vodafone chopped thru a fibre cable and made a right mess which took about 24 hours to resolve / fix due to the location and the weather

Thanks for the update, John.

We're in a similar boat to others that have posted here. On a 50/2 plan in Berhampore, Wellington and it's been pretty flakey the last couple of weeks. Nothing too dire (worst has been about 30 minutes of no connection at all - last Wednesday 8 October, I think), but the generally rock-solid performance of the last few years has set my expectations pretty high.

arnies

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#1152425 12-Oct-2014 21:41

No, i Will though. I hoped it would be fixed due to the jobs you said were happening.

johnr

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#1152429 12-Oct-2014 21:53

arnies: No, i Will though. I hoped it would be fixed due to the jobs you said were happening.

That work is till ongoing and not due to be complete for a few more weeks, I did advise the time frame

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StevieT

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#1153252 14-Oct-2014 07:30

I find mornings really bad - around this time - just trying to load www.mylotto.co.nz and www.facebook.com.

StevieT

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#1154067 15-Oct-2014 07:23

And like yesterday morning, I'm waiting 5 mins or more for webpages to load (or to show an error). I thought these problems were meant to be fixed last week? http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=153729

johnr

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#1154069 15-Oct-2014 07:30

StevieT: And like yesterday morning, I'm waiting 5 mins or more for webpages to load (or to show an error). I thought these problems were meant to be fixed last week? http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=153729

Have you called up and logged a query / fault ticket?

Mangonz

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#1154498 15-Oct-2014 14:56

I had issues with extremely slow speeds and high packet loss for days a couple of months ago.

When I finally looked under the bed in spare room where modem + router sits (I had just been power cycling it at wall switch nearby) I found that the modem had come free from it's anchoring book and the ultra springy coax cable had wrapped itself around the antennas on the router. I unwound it and problem was immediately fixed, even for wired clients.

Possibly something to look for if you are still having issues now that the fault from last week send to have been fixed.

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