[WXC/VFX] Voicemail Message Waiting Passcode has been changed to 5 digits

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Voicemail Message Waiting Passcode has been changed to 5 digits

geek4me

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#153866 10-Oct-2014 11:10

A warning to those who access their Xnet/Vfx Voicemail Message waiting service. Xnet/Vfx has changed the passcode to require 5 digits.

If you use a 4 digit passcode this in now invalid. You will have to contact Xnet/Vfx to have this reset and you can then enter a 5 digit code. I'm disappointed that no warning was given about this change and that you cannot access the Message Waiting Service even once till you have a 5 digit pass code. Glad I was not overseas accessing my Messages. The passcode cannot be changed from the xport.co.nz website. I wonder how many customer will be affected by this change?

grudge

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#1151204 10-Oct-2014 11:19

Hi Joop,

The 5 digit requirement is there for at least couple of years now, you must have been using a 4 digit legacy pin for a while until you locked yourself out today.

When the voicemail portal is locked out, it can only be unlocked with a pin reset and the 5 digit pin requirement applies for a new pin being entered.

So this isn't a new change, apologies for the confusion.

Regards,
Andrei.

geek4me

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#1151226 10-Oct-2014 11:44

Thanks for the explanation. As you have guessed I am an old customer of Xnet/Vfx. I guess only oldies like me may be affected by this change. An email requesting users to update their pins would have been helpful rather than locking them out. However I may be the only old customer with a four digit pin you have. Kudos for the great service over the years.

Cameronn

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#1151236 10-Oct-2014 12:00

Just to confirm we haven't locked accounts or made 4 digit pins invalid - this is misleading. The reason you needed to change this morning was due to 3 consecutive failed attempts. Once the voice-mail is locked our system will only allow a 5 digit password to be entered.

So anyone on an existing 4 digit pin has no reason to be concerned, it will continue to work unless they are locked out or want to change it.

coffeebaron

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#1151248 10-Oct-2014 12:18

Or possibly move to a new plan / device? I had a customer with similar issue recently, they weren't locked out as such, but they got presented with the initial setup requiring new passcode, but didn't have to re-record their name or greetings. They ended up going round in circles re-entering their 4 digit passcode though.

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Cameronn

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#1151263 10-Oct-2014 12:39

The main reasons you'd be prompted to enter a new passocode are ; we've reset the passcode or it's never been used (you'll have a welcome email with the initial passcode). It's not something to usually expect if changing plans or device though, would have to have a look at the account that was affected (feel free to PM me the details).

geek4me

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#1151267 10-Oct-2014 12:41

Cameronn: Just to confirm we haven't locked accounts or made 4 digit pins invalid - this is misleading. The reason you needed to change this morning was due to 3 consecutive failed attempts. Once the voice-mail is locked our system will only allow a 5 digit password to be entered.

So anyone on an existing 4 digit pin has no reason to be concerned, it will continue to work unless they are locked out or want to change it.

I used the same old 4 digit passcode I have always used. Today it failed 3 times in a row. Either I am showing signs of dementia and forgot the code or there is another reason it did not work.

Cameronn

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WorldxChange

#1151287 10-Oct-2014 13:04

geek4me: I used the same old 4 digit passcode I have always used. Today it failed 3 times in a row. Either I am showing signs of dementia and forgot the code or there is another reason it did not work.

Entirely possible some odd issue cropped up with the voicemail box and resetting the passcode fixed it, looking at the backend we've only had a couple lockouts in the past 48 hours. What I can definitely say is we haven't made any 4 digit codes invalid or intentionally locked anyone out :)