[WXC/VFX] what happened to www.xnet.co.nz ?

Forums › Vodafone New Zealand › [WXC/VFX] what happened to www.xnet.co.nz ?

jff1625

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Topic # 15487 25-Aug-2007 11:45

I can't access my home page, http://www.xnet.co.nz
although the rest of the internet is fine.
I can get http://xnet.co.nz without the www, but since yesterday the www.xnet.co.nz address stopped working.

whats up with that?

jeff

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Reply # 83752 25-Aug-2007 12:07

Domain and DNS are up. Webserver is up as well.
I am able to connect without issues (xtra connection).

Have you checked to see if you can resolve the domain name locally?

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jff1625

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Reply # 83756 25-Aug-2007 13:09

cokemaster: Domain and DNS are up. Webserver is up as well.
I am able to connect without issues (xtra connection).

Have you checked to see if you can resolve the domain name locally?

not sure what that means, "to resolve the domain locally"

if i type "xnet" into firefox addr bar, it finds http://www.xnet.co.nz, then gives me a 'server not found' error.

but if i enter http://xnet.co.nz, without the www it works just fine.

same with ie7 safari3(winXP)

also my xnet usage meter is dead. it says 0% used, rate limited, but I'm still going at normal speed. last date it shows any activity for is 21/08/2007

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Reply # 83757 25-Aug-2007 13:19

Resolve locally means getting something like this:

; <<>> DiG 9.3.4 <<>> www.xnet.co.nz
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 13556
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;www.xnet.co.nz.                        IN      A

;; ANSWER SECTION:
www.xnet.co.nz.         139     IN      CNAME   umbriel.wxnz.net.
umbriel.wxnz.net.       139     IN      A       58.28.4.10

;; Query time: 432 msec
;; SERVER: 202.27.184.3#53(202.27.184.3)
;; WHEN: Sat Aug 25 13:15:27 2007
;; MSG SIZE rcvd: 78

When one does a dig on the xnet nonhost, one gets:

; <<>> DiG 9.3.4 <<>> xnet.co.nz
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 35367
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;xnet.co.nz. IN A

;; ANSWER SECTION:
xnet.co.nz. 21 IN A 58.28.4.10

;; Query time: 19 msec
;; SERVER: 202.27.184.3#53(202.27.184.3)
;; WHEN: Sat Aug 25 13:16:23 2007
;; MSG SIZE rcvd: 44

Which reveals that when you type in 'xnet.co.nz' into your browser it connects to the same server as if you typed in 'www.xnet.co.nz'. If you are able to bring up one, but not the other (try directly typing in 'http://www.xnet.co.nz'), then it suggests that you are not able to resolve www.xnet.co.nz into an IP address. As one has tested it from two different internet connections without issues, its highly likely that its either something on your computer, or something specific to your ISP (highly unlikely, but can be possible).

Since you are using windows, try opening your command prompt and then typing:
nslookup xnet.co.nz
nslookup www.xnet.co.nz

And see what happens.

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GEOMAX

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Reply # 83759 25-Aug-2007 13:25

Hi,
I am with Worldxchange and can access the xnet home page both with WWW and without it.
My usage meter is also working fine. I think you should call support and get them to check out your connection.
cheers,
George

Griven

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Reply # 83762 25-Aug-2007 14:00

Hello jff1625,

You wouldnt happen to be a previous Orcon customer at all would you ? Orcon have stopped allowing their DNS to be used outside of their connections so if your router has their DNS specified in it's settings this will happen. If this is not the case please specify the following in your DNS settings 58.28.4.2 and 58.28.6.2 this should get you back on the site.

Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz

wmoore

510 posts

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Reply # 83763 25-Aug-2007 14:31

Hi

I can't access www.xnet.co.nz or www.wxc.co.nz as well.
My ISP is of course is xnet.
any ideas ?

Thanks
Warrick

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-- Abraham lincoln

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Reply # 83765 25-Aug-2007 14:34

Can you resolve www.xnet.co.nz or www.wxc.co.nz ?

Use 'dig' or 'nslookup' to confirm.

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wmoore

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Reply # 83766 25-Aug-2007 14:47

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Warrick>
C:\Documents and Settings\Warrick>nslookup xnet.co.nz
*** Can't find server name for address 192.168.1.1: Non-existent domain
*** Default servers are not available
Server: UnKnown
Address: 192.168.1.1

Name: xnet.co.nz
Address: 58.28.4.10

C:\Documents and Settings\Warrick>

This is what I get.

"In the end, it's not the years in your life that count. It's the life in your years." -
-- Abraham lincoln

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Reply # 83767 25-Aug-2007 14:58

How about nslookup www.xnet.co.nz

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wmoore

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Reply # 83768 25-Aug-2007 15:11

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Warrick>nslookup www.xnet.co.nz
*** Can't find server name for address 192.168.1.1: Non-existent domain
*** Default servers are not available
Server: UnKnown
Address: 192.168.1.1

*** UnKnown can't find www.xnet.co.nz: Server failed

C:\Documents and Settings\Warrick>

C:\Documents and Settings\Warrick>

C:\Documents and Settings\Warrick>

"In the end, it's not the years in your life that count. It's the life in your years." -
-- Abraham lincoln

Griven

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Reply # 83772 25-Aug-2007 15:35

This issue is popping up quite a bit today, doesnt seem isolated to former Orcon csutomer only and but effects xnet homepage and webmail. For some reason specifing the DNS numbers in the LAN connection fixes it even when they are set on the router. Not the best of solutions i know but until i can get hold of someone to fix it this should at least get site access and webmail back for those affected.

Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz