[WXC/VFX] Number portability is not without cost

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geek4me

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#15528 27-Aug-2007 14:50

I have arranged to have my TelstaClear number transferred to my Xnet/Vfx account as I am happy with the VFX service which I tested using a VFX supplied number. I was surprised to see that there is a charge of $17.50+GST for this transfer as I could find no mention of this anywhere on the website. The first I heard of this fee was when I rang Xnet to arrange the transfer.

Perhaps Xnet should make users aware of this number portability transfer fee. The Help Desk should have mentioned it when I first set up the account. It could be mentioned in the FAQ's Question "Can I keep my existing phone number when transferring to the VFX service?" and mentioned elsewhere too. (If it is clearly mentioned on the website please let me know where.)

Xnet should be upfront about the Number Portability fee, it should not be a hidden surprise.

maverick

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#83982 27-Aug-2007 15:34

Sorry will check this out and see if we can make it clearer, this fee is the exact fee charged by Telecom btw absolutely no markup and is what we have to pay them for each port.

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geek4me

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#83984 27-Aug-2007 15:43

Thanks maverick,

I guessed it may have been a charge you had to pass on from Telecom. I understand that there may be a charge for this. Just would like to know about it ahead of time. It's like those hidden airline charges they used to slap on to the ticket price that the purchaser was not clearly aware of until they paid for their ticket.

Look forward to seeing it stated more clearly on your website and by sales staff when they sign new customers up.

maverick

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#83985 27-Aug-2007 15:44

geek4me: Thanks maverick,

I guessed it may have been a charge you had to pass on from Telecom. I understand that there may be a charge for this. Just would like to know about it ahead of time. It's like those hidden airline charges they used to slap on to the ticket price that the purchaser was not clearly aware of until they paid for their ticket.

Look forward to seeing it stated more clearly on your website and by sales staff when they sign new customers up.

Point Noted have already passed on to our people to take a look at, thanks for your feedback

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

aw

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#83988 27-Aug-2007 16:20

Just curious, when porting a non-Telecom local calling number to VFX, does this fee go to Telecom or to the outgoing provider?

maverick

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#83991 27-Aug-2007 16:32

aw: Just curious, when porting a non-Telecom local calling number to VFX, does this fee go to Telecom or to the outgoing provider?

Telecom, our arrangements are with Telecom so thats the set Industry fee

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications