Email account not working after changing to Fibre

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Apsattv

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#157695 10-Dec-2014 03:30

My changeover to Fibre went well the guy was here and gone in 90 minutes.

However I'm finding I can no longer access my Ihug/vodafone email accounts? authorization error?

timmmay

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#1192579 10-Dec-2014 07:51

Can you ping the email server? If so what error message is it giving you when you try to log in?

Apsattv

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#1192753 10-Dec-2014 10:51

Its an @ihug address other email address on my account is @vodafone that one is working, but the @ihug seems to have gone!

This better be fixable, the ihug email account is 15 years old..

timmmay

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#1192754 10-Dec-2014 10:52

Suggest you have a look over my earlier post and give us more information. If you don't understand ping, don't know the server name to ping or need help working out SMTP errors just ask.

Demeter

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#1193762 10-Dec-2014 11:24

Hmm... sounds like another billing glitch. I'm actually trying to fix another account with a similar issue, so you're welcome to send me your customer info so I can figure out why this happened and fix it for you asap.

Andib

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#1193772 10-Dec-2014 11:35

Apsattv: Its an @ihug address other email address on my account is @vodafone that one is working, but the @ihug seems to have gone!

This better be fixable, the ihug email account is 15 years old..

When changing you over to the Fibre Billing system (the Ex tcl) they have to setup your Vodafone/iHug email on the old billing system. When doing so the person who set it up likely didn't check the domain and it defaulted to vodafone.co.nz rather than ihug.
Simple 30 second change if you wish to wait on hold for someone to awnser.

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Demeter

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#1193775 10-Dec-2014 11:38

Andib:
Apsattv: Its an @ihug address other email address on my account is @vodafone that one is working, but the @ihug seems to have gone!

This better be fixable, the ihug email account is 15 years old..

When changing you over to the Fibre Billing system (the Ex tcl) they have to setup your Vodafone/iHug email on the old billing system. When doing so the person who set it up likely didn't check the domain and it defaulted to vodafone.co.nz rather than ihug.
Simple 30 second change if you wish to wait on hold for someone to awnser.

Eh, close but that's not it. :P But yes, changing over to another billing platform alongside human error is the root cause.

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Apsattv

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#1195970 12-Dec-2014 02:39

They fixed it now, however I lost 2 days worth of emails.