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Ultimate Geek

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# 16281 2-Oct-2007 18:21
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When Googling a few months ago, I accidentally discovered the Aangel service. I know it's been covered in these forums as well.
In brief, Aangel (pronounced Angel) allows you to dictate calendar entries, tasks and notes over your phone. Operators enter the details, and you receive the info back in the format appropriate to your particular phone and PC-based organiser, such as Microsoft Outlook or Lotus Notes. It's really convenient and the service works well.
The calls are charged at your regular Vodafone rate, but the texts back from Aangel are supposed to be free.
Recently I changed to one of the newer Vodafone plans, so I was monitoring my bill on-line a bit closer than usual. I was surprised to note that every text I was receiving from Aangel was costing me $1.
I called Aangel about this, and they were really responsive. They took the matter up with Vodafone on my behalf, and kept me informed regularly about progress.
I'm advised that Vodafone have now found the glitch and are working through how customers are going to be reimbursed for the billing error.
This sounds like another bedding down issue with the new billing system.
So if you are an Aangel user, it might pay to see if you've been charged by Vodafone when you shouldn't have been, and to watch for some kind of credit on your account.




Jonathan


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Wannabe Geek


  # 89236 3-Oct-2007 12:03
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I am the owner of Aangel and yes, we have had it reported to us that recently customers have been billed for what are meant to be zero rated SMS's. With Aangel, when you use the service, your voice call is billed at your normal 'air-time' rate and the reply SMS from that message is free.

As soon as this was raised by a customer, we reported into Vodafone who have since discovered an error in the way our 'zero' rated short code was transfered into the new billing system. This error has now been fixed as of Friday last week.

I expect it will take Vodafone a few weeks to reconcile exactly how many customers have been effected and who needs to be credited for what. They have assured me all our customers will be credited for what ever amount has been incorrectly charged.

As Aangel's representative I apologise for this glitch. If anyone need to contact me over this issue, please feel free. My email address is william at aangel.com. I will post back here when I have an update on the status of the credits.

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