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142 posts

Master Geek

# 16304 3-Oct-2007 16:13
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I cancelled my subscription with Telstra in march and was advised that they would arrange someone to pick up the equipment etc i had with them, i waited and waited so i called and was told we will send you a Courier ticket so waited and waited called back oh sorry sir we will arrange another and i waited and wiated

June i recieved a letter from Baycorp outsanding debt with Telstra $1100, so io called Telstra and told it was for non return of equipment, so i told them what had happend and they advised me to drop the gear at the wellington office and get a recipt and they will sort it.. did this

Now i have an outstanding amount of $250 with baycorp for collection costs, is this fair? i tried many times to  return the equipment telestra tell baycorp the amount stands

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4383 posts

Uber Geek


# 89296 3-Oct-2007 16:36
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Telstraclear has a contract with Baycorp for the provision of debt collection services. You, on the other hand, don't have any direct relationship with Baycorp. Therefore liability for the collection costs lies with Telstraclear.

I deal with Baycorp occassionally to collect debts from my own customers and Baycorp's collection costs are always incurred by my company rather than a debtor because the terms and conditions that we have signed with Baycorp obligate us to do so. If Telstraclear are trying to pass that cost onto you then that is disgraceful conduct, and I would suggest that you do not give in to what I consider to be a blatant bullying tactic.

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