Slow UFB - what to do?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Slow UFB - what to do?

Foiler

220 posts

Master Geek

#165682 17-Feb-2015 10:18

A newish Vodafone UFB connection in Forrest Hill area of Auckland performs at 30M down and 10M up. The router is a Huawei HG659.

Is this acceptable? If not, what is the best strategy for getting an improvement? Many hours have already been spent talking to Vodafone, and they have replaced the router .. no change.

NonprayingMantis

6434 posts

Uber Geek

#1240619 17-Feb-2015 10:20

30/10 is the correct speed for an entry level UFB plan. If you signed up for the 30/10 plan, then you are getting exactly what you asked for.

Assuming for a moment that's not the plan you wanted, then it sounds like you have been provisioned on the wrong plan.

johnr

19282 posts

Uber Geek
Inactive user

#1240623 17-Feb-2015 10:23

What speed plan did you request? If 30/10 then this is the speed you should be getting if you ordered a faster plan then as above sounds like you are on the incorrect profile

Are you testing over WiFi or LAN cable plugged direct into modem?

Foiler

220 posts

Master Geek

#1240835 17-Feb-2015 13:42

Ok thanks for the heads up on that .. yes the plan is 30M un-beknownst to the owner so algud.

johnr

19282 posts

Uber Geek
Inactive user

#1240851 17-Feb-2015 13:59

Foiler: Ok thanks for the heads up on that .. yes the plan is 30M un-beknownst to the owner so algud.

Can you DM me your account number would like to see why a new modem was sent out

Dairyxox

1594 posts

Uber Geek

#1242654 19-Feb-2015 22:00

Serious question, what were you doing on the net that was slow & caused all the investigation?

I've used 30/10 UFB and it feels miles faster than full speed ADSL2+, mainly in latency.

johnr

19282 posts

Uber Geek
Inactive user

#1242657 19-Feb-2015 22:02

Dairyxox: Serious question, what were you doing on the net that was slow & caused all the investigation?

I've used 30/10 UFB and it feels miles faster than full speed ADSL2+, mainly in latency.

Many people say they feel like they are on dial-up but they have never used dial-up

Foiler

220 posts

Master Geek

#1242802 20-Feb-2015 09:05

There were instability issues and the "slow" speed - per speedtest.net testing - was assumed to be part of the problem. I am sure you are right - the 30/10 throughput is just fine, provided you know that is what you are meant to be getting.

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mattbush

784 posts

Ultimate Geek
Inactive user

#1242875 20-Feb-2015 10:11

johnr:
Dairyxox: Serious question, what were you doing on the net that was slow & caused all the investigation?

I've used 30/10 UFB and it feels miles faster than full speed ADSL2+, mainly in latency.

Many people say they feel like they are on dial-up but they have never used dial-up

This is kapiti Cable 100/10

Last Result:
Download Speed: 24323 kbps (3040.4 KB/sec transfer rate)
Upload Speed: 9807 kbps (1225.9 KB/sec transfer rate)
2/18/2015, 8:01:50 PM

and feels like dialup!!

johnr

19282 posts

Uber Geek
Inactive user

#1242882 20-Feb-2015 10:18

mattbush:
johnr:
Dairyxox: Serious question, what were you doing on the net that was slow & caused all the investigation?

I've used 30/10 UFB and it feels miles faster than full speed ADSL2+, mainly in latency.

Many people say they feel like they are on dial-up but they have never used dial-up

This is kapiti Cable 100/10
Last Result:
Download Speed: 24323 kbps (3040.4 KB/sec transfer rate)
Upload Speed: 9807 kbps (1225.9 KB/sec transfer rate)
2/18/2015, 8:01:50 PM

and feels like dialup!!

Then move to dail-up and see what it's really like, This is off topic and not related to UFB You are best to keep this in the single thread that you started few weeks back

The OP is on a 30/10 plan and this is the speed they are getting

Talkiet

4793 posts

Uber Geek

Trusted

#1242885 20-Feb-2015 10:22

mattbush:
johnr:
Dairyxox: Serious question, what were you doing on the net that was slow & caused all the investigation?

I've used 30/10 UFB and it feels miles faster than full speed ADSL2+, mainly in latency.

Many people say they feel like they are on dial-up but they have never used dial-up

This is kapiti Cable 100/10 Last Result:
Download Speed: 24323 kbps (3040.4 KB/sec transfer rate)
Upload Speed: 9807 kbps (1225.9 KB/sec transfer rate)
2/18/2015, 8:01:50 PM

and feels like dialup!!

I have to assume you're joking...

Read this.

http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=78340

N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.