Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




83 posts

Master Geek


Topic # 17281 19-Nov-2007 17:26
Send private message

Just curious how long it's taken those of you on VFX to get up and running?  I filled out the online forms today around lunch time, little surprised that as at 5pm I've neither had an email or phonecall yet to confirm the application was received. 

Just wondering, is this normal? or am I just impatient (I usually am when it comes to wanting to play with new tech toys!)

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
394 posts

Ultimate Geek
+1 received by user: 26


  Reply # 95969 19-Nov-2007 17:41
Send private message

it took me a few days, although I didn't do the online form (I just rang up). It took me 2-3 days to find a sales rep  who could do the vfx signup :\

493 posts

Ultimate Geek
+1 received by user: 9


  Reply # 95972 19-Nov-2007 17:48
Send private message

I phoned up too and got a rep who could set me up and was told my service would be up and running in 3 days

 
 
 
 


3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 95980 19-Nov-2007 18:07
Send private message

Generally 2 to 3 days....Lots of signups at present but if you PM me I can take a look for you




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



83 posts

Master Geek


  Reply # 95981 19-Nov-2007 18:11
Send private message

Thanks maverick, there's no real urgency for me personally, just unsure what the expectations were.  Perhaps a suggestion that the online form could email the applicant upon submission and advise that someone will contact them within 2-3 days may just help set the initial expectation with the customer when joining.

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 95986 19-Nov-2007 18:31
Send private message

Gremlin: Thanks maverick, there's no real urgency for me personally, just unsure what the expectations were. Perhaps a suggestion that the online form could email the applicant upon submission and advise that someone will contact them within 2-3 days may just help set the initial expectation with the customer when joining.



Noted Wink




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

3267 posts

Uber Geek
+1 received by user: 77

Trusted

  Reply # 96000 19-Nov-2007 19:49
Send private message

A few months ago (around June) it took about 5 days for me.  I've filled in the on-line form, was phoned the next work day to confirm details (actually was alsked all the questions on the form again) and the person made a mistake in the MAC address.  It was a bit irretating that filling in the on-line form was pointless, the person asked me the exact same questions and got the MAC wrong.  A phone call got it sorted 5 days after I filled in the form.

So it does take a few days, and I hope that by now they have sorted the system so you do not have to answer the questions again.  When you get the provisioning e-mail, reboot your device and check that it does connect.  If it does not, phone them back immediately (no point in waiting to see if it comes right).




You can never have enough Volvos!




83 posts

Master Geek


  Reply # 96006 19-Nov-2007 20:19
Send private message

Thanks for the feedback

5406 posts

Uber Geek
+1 received by user: 2464

Trusted
Lifetime subscriber

  Reply # 96018 19-Nov-2007 21:20
Send private message

maverick:
Gremlin: Thanks maverick, there's no real urgency for me personally, just unsure what the expectations were. Perhaps a suggestion that the online form could email the applicant upon submission and advise that someone will contact them within 2-3 days may just help set the initial expectation with the customer when joining.



Noted Wink

I double note that; would be great if your online forms fired back a "received confirmation", and better still, a ticket number. Makes following up so much easier :)




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


6335 posts

Uber Geek
+1 received by user: 395

Moderator
Trusted
Lifetime subscriber

  Reply # 96052 20-Nov-2007 11:31
Send private message

maverick: Generally 2 to 3 days....Lots of signups at present but if you PM me I can take a look for you


If you've ever tried to call Telecom to get a new line setup you'll appreciate that this is quick.



83 posts

Master Geek


  Reply # 96259 21-Nov-2007 19:03
Send private message

Quick update, A friendly woman rang me yesterday and reconfirmed all the details ... up and running mid this afternoon with the new VoIP line :)

2366 posts

Uber Geek
+1 received by user: 13

Trusted
Spark

Reply # 96260 21-Nov-2007 19:10
Send private message

nate:
maverick: Generally 2 to 3 days....Lots of signups at present but if you PM me I can take a look for you


If you've ever tried to call Telecom to get a new line setup you'll appreciate that this is quick.


If you pass Telecom Credit (and there has been a line there before), then within 4 hours for PSTN line only connection.

nzbnw







6335 posts

Uber Geek
+1 received by user: 395

Moderator
Trusted
Lifetime subscriber

  Reply # 96261 21-Nov-2007 19:17
Send private message

nzbnw: If you pass Telecom Credit (and there has been a line there before), then within 4 hours for PSTN line only connection.


That's pretty quick.

I had a client lose their broadband as they (mistakenly) transferred their fax line (with broadband on it) over to Vodafone.  Transferring lines to a different provider cancels all services (such as broadband, caller id, stepper lines etc).

Took Telecom/Xtra four days to turn broadband back on again (we rang Vodafone to cancel the transfer, so the line never left Telecom).

2366 posts

Uber Geek
+1 received by user: 13

Trusted
Spark

  Reply # 96263 21-Nov-2007 19:22
Send private message

nate:
nzbnw: If you pass Telecom Credit (and there has been a line there before), then within 4 hours for PSTN line only connection.


That's pretty quick.

I had a client lose their broadband as they (mistakenly) transferred their fax line (with broadband on it) over to Vodafone.  Transferring lines to a different provider cancels all services (such as broadband, caller id, stepper lines etc).

Took Telecom/Xtra four days to turn broadband back on again (we rang Vodafone to cancel the transfer, so the line never left Telecom).


That shouldn't be the case, the line should be simply transfered to Telecom Wholesale, but Telecom Wholesale can only be as good as the inputter from the GSP. For example I would take a guess that Vodafone asked for a line only, with no DSL. That could take longer to action. For ADSL lines that will take longer, but as a I say line only, 4 hours.

Of course I could go on, but perhaps this if for another thread.

nzbnw







56 posts

Master Geek


Reply # 96969 26-Nov-2007 15:36
Send private message

My new connection to VFX only took a couple of days to come online (existing and v happy XNet Customer) The entire process was painless and it seems to work as advertised - great to have all those extra services at no extra cost. - definitely a Happy Camper here!! 

Now, if only Maverick and his band of Voip Geeks could come up with a small app for the iPhone that would let me talk on my iPhone over my Wifi through my WAG Box/VFX..... it would be magic!!!   Any other VFX users also iPhone users?  cheers

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 96970 26-Nov-2007 15:40
Send private message

downhill: My new connection to VFX only took a couple of days to come online (existing and v happy XNet Customer) The entire process was painless and it seems to work as advertised - great to have all those extra services at no extra cost. - definitely a Happy Camper here!! 

Now, if only Maverick and his band of Voip Geeks could come up with a small app for the iPhone that would let me talk on my iPhone over my Wifi through my WAG Box/VFX..... it would be magic!!!   Any other VFX users also iPhone users?  cheers



Send me and my Guys an iphone and we will take a look for you Wink




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19


Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58


2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35


Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35


Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19


HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12


Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09


Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07


Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03


New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59


Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05


DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51


RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50


Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48


Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.